Braintree (Freeport Village) hotel

My husband and I stayed here on and off since June due to a flood at home. We could not have stayed at a better hotel. All the staff are so friendly,helpful and nothing is too much trouble. Kerry leads an exceptional team from the restaurant staff to reception and the ladies who keep the hotel lovely and clean. My husband and I spent both birthdays there and we were made to feel really special…(a shout out to Kerry and Tracy!).. Hotel is clean Free parking /lots of spaces Breakfast is tasty and fresh We just cannot fault this hotel. We did not want to leave but will definitely be back for breakfast and to see them all. Everyone could not of made us more welcome 😊 We just had a brilliant stay !

A lovely comfortable hotel, with free parking. There was a pub next door, which we used in the evening. Our only negative was that it was around a 15 minute walk to Freeport village, we attempted to walk there for dinner, but couldn't work out how to cross the busy roads ! So gave up, We assumed that as the hotel title was called ' Freeport Village ' that it was closer! Apart from that, it was a good stay. Breakfast was very good, the staff very friendly, and a good choice of food.

I stayed here recently for my friends wedding, the room was the best I have ever seen at a premier inn before. Staff were all amazing and so helpful, Breakfast was a lovely surprise as it was cooked to order which was so much better than the buffet style. Would 100% recommend this hotel!

We stayed the 18th departing on the 20th July 2025. The room was expected. However the staff, Charlie on the reception and all of the staff in the breakfast room were exceptional. They are all professional, friendly and very helpful they are a credit to the hotel

A cheerful welcome in this quiet Premier Inn, ideal for our visit. Rooms were very clean and comfortable and there were good facilities. It was during the hot weather and fans were provided which helped.