Braintree (A120) hotel

ta-ratings-img(855 reviews)

    Set in the beautiful Essex countryside, on the doorstep of many popular wedding venues

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Parking at Premier Inn Braintree (A120) hotel

    Our rooms

    Standard double

    A super-comfy bed, a powerful shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Brewers Fayre
    Breakfast

    Reviews for Premier Inn Braintree (A120) hotel

    1-2 of 855 reviews

    "Check in was unnecessarily stressful"
    We were booked to stay in this hotel as a big group spread out over a few rooms. We were all arriving at different times, me and my husband arrived at 2:15pm, we were told our room was ready but we would have to pay £15 to check in 45 minutes early, so we decided to go and wait in the pub/restaurant next door as we felt that was a lot of money for the sake of 45 minutes. Then other members of our group arrived at 2:56pm and they were told that they would have to wait 4 minutes to check in even though their rooms were ready. At 3:10pm me and my husband walked over to check in and the queue to check in was going out of the door, the whole process seemed very slow as the queue was barely moving, there was only one lady checking everyone in. I understand that these early check in rules are probably the same with all Premier Inns, but considering how busy this hotel was and that there was only one person on reception, the poor lady seemed rushed off her feet, whereas if we could have checked in gradually it would have helped her out massively and it would have made the process so much quicker for the guests. The hotel itself was fine, it wasn't anything special but the room was spacious and the bed was comfy.
    "Worst premier inn we have stayed at"
    Hotel was very tired. Badly needs a refurbishment. Cleaning needs attention. Only minimum staff. Brewer's fayre also minimum staff . One member of staff taking drinks and food orders. Queue unbelievable at times.
    "Very shabby."
    Although reception lady was very helpful and smiley the room and condition of the premises was very shabby. Holes in the carpet, peeling paint, lights not working, generally felt dirty and old. Very expensive for such an old tatty room.
    "Outstanding !"
    Brilliant customer service all staff cleaners and receptionists were very kind, friendly and approachable we had a 2 year old with us and they were brilliant with her stored her milk in the fridge and also heated up for her for bed time. Very chatty on the front desk always welcoming with a smile and a chat kept asking how the stay was going. Went above beyond without having air con offered us a frozen towel and also ice poles to cool us down 110% be coming back great work !!
    "Would not recommend this hotel"
    The room we were allocated had no air conditioning and the room was very hot. Advertised was ice towels and ice pops and when I went to get these for me and my family I was given one towel for all four of use. We stayed at this hotel because it was close to the airport and so that we could all have a relatively good night sleep before travel. Well this didn’t happen for any of us due to humidity of the room

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    Hotel contact information

    Phone: 0333 777 3941