Braintree (A120) hotel

ta-ratings-img(856 reviews)

    Set in the beautiful Essex countryside, on the doorstep of many popular wedding venues

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Parking at Premier Inn Braintree (A120) hotel

    Our rooms

    Standard double

    A super-comfy bed, a powerful shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Brewers Fayre
    Breakfast

    Reviews for Premier Inn Braintree (A120) hotel

    1-2 of 856 reviews

    "Good stay at Premier Inn A120 hotel Braintree."
    A good hotel on the main A120. It was clean and welcoming. The meals were also good. The parking facilities are also good and there is a petrol station adjacent.
    "Check in was unnecessarily stressful"
    We were booked to stay in this hotel as a big group spread out over a few rooms. We were all arriving at different times, me and my husband arrived at 2:15pm, we were told our room was ready but we would have to pay £15 to check in 45 minutes early, so we decided to go and wait in the pub/restaurant next door as we felt that was a lot of money for the sake of 45 minutes. Then other members of our group arrived at 2:56pm and they were told that they would have to wait 4 minutes to check in even though their rooms were ready. At 3:10pm me and my husband walked over to check in and the queue to check in was going out of the door, the whole process seemed very slow as the queue was barely moving, there was only one lady checking everyone in. I understand that these early check in rules are probably the same with all Premier Inns, but considering how busy this hotel was and that there was only one person on reception, the poor lady seemed rushed off her feet, whereas if we could have checked in gradually it would have helped her out massively and it would have made the process so much quicker for the guests. The hotel itself was fine, it wasn't anything special but the room was spacious and the bed was comfy.
    "Worst premier inn we have stayed at"
    Hotel was very tired. Badly needs a refurbishment. Cleaning needs attention. Only minimum staff. Brewer's fayre also minimum staff . One member of staff taking drinks and food orders. Queue unbelievable at times.
    "Very shabby."
    Although reception lady was very helpful and smiley the room and condition of the premises was very shabby. Holes in the carpet, peeling paint, lights not working, generally felt dirty and old. Very expensive for such an old tatty room.
    "Outstanding !"
    Brilliant customer service all staff cleaners and receptionists were very kind, friendly and approachable we had a 2 year old with us and they were brilliant with her stored her milk in the fridge and also heated up for her for bed time. Very chatty on the front desk always welcoming with a smile and a chat kept asking how the stay was going. Went above beyond without having air con offered us a frozen towel and also ice poles to cool us down 110% be coming back great work !!

    See Reviews

    on tripadvisor.com

    Traveller reviews brought to you by

    Location

    Sleep Quality

    Rooms

    Service

    Value

    Cleanliness

    Write Review

    Hotel description

    Hotel contact information

    Phone: 0333 777 3941