Basildon (Rayleigh) hotel

Just had a lovely weekend away visiting family and friends. We decided to stay at the Premier Inn Rayleigh Rayleigh Weir for location. I don't know where to start but from booking this was so easy online and could check in online too a breeze. We arrived later in the evening and welcomed by a lovely lady on the desk. We were on the first floor room 216. The Inn is spotlessly clean and the corridors nicely lit. When we opened the door the room smelt lovely and fresh and exactly like the photos. Loved the design of the room . We had everything we could need including complimentary tea and coffees. Lovely big TV screen on the wall. Wonderful lighting especially in bathroom loved the lilac coloured down light that gave a lovely spa effect. Massive shower and towels too (only one tip if two guests staying you need to smaller towels) You can get one from reception. Now the one thing we all want when we go somewhere is a great nights sleep. Well our heads hit the pillow and even though the A127 was outside our window it wasn't any trouble the double glazing unit was a good. We slept solid and woke refreshed. The shower was amazing and loved the heater we could control in the bedroom. There was a fan there if you needed it but being October we didn't. (Air con I think you'd need in hot weather but not this weekend. Breakfast firstly the lady on the reception wished us good morning and then we went to the breakfast area. The ladies that were on duty greeted us and it was lovely to see people enjoying their jobs. They couldn't do enough for us explained how everything worked. On Sunday morning it was a buffet breakfast help yourself. So much food if you wanted it. We had a cooked breakfast and some toast and tea. All excellent and even though a lot of guest had come down for 8 am. everyone was treated the same and the breakfast room had a lovely calmness about it. I have to say for £10.99 so much great quality food for the price. We don't eat a lot breakfast time but decided on a small cooked breakfast but did see some guests piling their plates and going back for more. It was never a problem. This morning we were the only guests in breakfast at 7:45 and today they take your order at the table. A very nice man took our order. Again breakfast was delicious. Must congratulate the chef and kitchen staff they kept the buffet running excellently Saturday morning . All hot and plenty of it. That takes some organisation with lots of guests coming in at the same time and not having to wait for refills. The whole Premier Inn Rayleigh Weir Team were amazing. Excellent Customer Service and friendly too, We will be back. We did try the Harvester next door for a meal in the evening. They aren't linked with Premier Inn) I'm sure if they were the food would of been tasty and the food too. Service was awful in there too. What's important to say is Premier Inn Rayleigh is excellent as are their team.

Andy on reception was extremely helpful and professional ! 5 star customer service . Thank you 😍. We need more Andy's in the world

Highly recommended for a short/overnight stay. Good value. Very very clean room. Staff polite and attentive . The adverts for premier inns harp on about the comfy beds. I can tell you they are are VERY comfy. Breakfast service is excellent and good value. I couldn't find any fault and would reccomeded to anybody. Well done guys!

Great customer service- from checking in late last night to breakfast this morning everyone was helpful and friendly. Very clean place-lovely rooms- comfy beds. Would definitely stay again

Starting with negative, the room was too hot. 25° and couldn't fix. Positives were the staff, they were just brilliant. So helpful, chatty and efficient. Couldn't do enough! Fay and the chef, think his name was John or James, terrific and Jackie and Sophie on reception wonderful also. I had vegan breakfast which was tasty. The bed was so comfortable and the room clean. Thank you for a lovely stay.