Basildon (East Mayne) hotel

Friendly and helpful staff with a fabulous accessible room. Last minutre booking so was quite expensive but book early and its a bargain. Room was clean and exactly what I needed.

We booked 2 rooms at the East Mayne hotel. One room was for a friend with limited mobility and very poor vision. I realise that the reasons for the closure of the Beefeater were somewhat out of their control, but the late notification was not good. Having contacted the Customer Care centre to see if they could relocate us to another inn in the area, my experience with this department left me with a bad taste in my mouth. They may be good at taking bookings and payments, but when they had to try and resolve customer issues they fell dramatically short. When I rang and eventually got to speak to someone, with a view to being relocated, the agent couldn't help, and said they'd get their manager to contact me in 30 minutes. Needless to say I didn't receive a call so I called again, and spoke to a different agent who also promised to get their manager to call me. Surprise surprise they didn't call either. So reluctantly I had to accept that for our stay, we would have to get in the car in the evening and morning and travel about 4 miles to another Premier Inn which had a Beefeater which was open. I don't know the area yet was left to sort this myself. Not ideal at all for our disabled friend. Shocking customer service. On a positive note, the staff at the East Mayne hotel were very helpful, and although the rooms in my opinion are a little tired they were clean and the bed was very comfortable. The Beefeater staff were also very good and looked after us during evening meal and breakfast, so a big thank you to the hotel and Beefeater staff.

We had a horrible experience in the hotel. Mainly in the restaurant. There are mice running freely IN THE RESTAURANT. When I complained the really lovely bar manager was apologetic and a refund was offered. We obviously declined the breakfast in what only can be described as dingy and dirty restaurant. I felt so sorry for the waitress. It thoroughly ruined a weekend that we had been so looking forward to as we were going to the party in the park. There was a note on the door explaining the restaurant would be shut next week but of course they were going to sort out the rodent problem. There was a mousetrap next to one of the tables. Why on earth did the restaurant remain open when the management knew there was a mouse issue? It completely ruined it for us. The room was basic and not too bad. I couldn’t wait to get out of there.

Chose this hotel as cheapest when visiting family but then had to pay for parking so worked out more than usual Premier Inn. Stayed in family room on ground floor. Needs decorating rooms VERY tired, drawer broken so used spare bed to put things on. Broken lamp on desk. Fan was on but very warm in room. Bed and pillows ok. Had meals at restaurant this also needs decorating awful musty smell in dining area but food ok, staff do there best but not enough of them. Children running about above our room late at night and 5am. Wouldn't stay again or recommend.

Only stayed one night but that was enough, staff were friendly, the room we stayed in was very small, bed was lumpy and pillows hard, very hot and stuffy, had paint peeling off the walls but was clean and tidy and it was quiet, and we had stools as bedside tables not big enough to use really, didn't stay for breakfast so can't judge, carparking was 6.50 per night, we have stayed at a lot of Premier Inns and this wasn't the best but not the worse either