Basildon (East Mayne) hotel

Great service on check in Leigh was exceptional. Really efficient and helpful, way up and beyond returning my car keys when carelessly leaving them at reception.

Jackie went above and beyond can’t thank her enough very friendly made me feel at ease nothing was too much for her, room was clean comfortable bed.

Jackie was a star. I was met by this lovely lady on check in who was a complete breath of fresh air. She explained everything that I needed to know including booking my table for breakfast. The rooms were clean and had everything I needed. The bed was super comfy. I do feel parking should be free to guests. I would definitely return again and would recommend this hotel for business or for pleasure.

Friendly and helpful staff with a fabulous accessible room. Last minutre booking so was quite expensive but book early and its a bargain. Room was clean and exactly what I needed.

We booked 2 rooms at the East Mayne hotel. One room was for a friend with limited mobility and very poor vision. I realise that the reasons for the closure of the Beefeater were somewhat out of their control, but the late notification was not good. Having contacted the Customer Care centre to see if they could relocate us to another inn in the area, my experience with this department left me with a bad taste in my mouth. They may be good at taking bookings and payments, but when they had to try and resolve customer issues they fell dramatically short. When I rang and eventually got to speak to someone, with a view to being relocated, the agent couldn't help, and said they'd get their manager to contact me in 30 minutes. Needless to say I didn't receive a call so I called again, and spoke to a different agent who also promised to get their manager to call me. Surprise surprise they didn't call either. So reluctantly I had to accept that for our stay, we would have to get in the car in the evening and morning and travel about 4 miles to another Premier Inn which had a Beefeater which was open. I don't know the area yet was left to sort this myself. Not ideal at all for our disabled friend. Shocking customer service. On a positive note, the staff at the East Mayne hotel were very helpful, and although the rooms in my opinion are a little tired they were clean and the bed was very comfortable. The Beefeater staff were also very good and looked after us during evening meal and breakfast, so a big thank you to the hotel and Beefeater staff.