Newhaven hotel

Sadly our stay was an awful experience because the room was unbearably hot. Despite having the heater turned off , the fan on full, the window open, and lying on top of the covers , my husband slept very fitfully and I only got about three hours all told. We were really disappointed - Premier Inn rooms are usually very comfortable. When I asked for a form to make my complaint the next morning I was told they had none left and I should go on line, but to be prepared to wait some time for a response! On the plus side everything was very clean, and the staff couldn't have been kinder.

The hotel itself was ok . It was clean . The restaurant attached was awful we tried to eat there on our first night which we had booked to be informed by a rather grumpy staff that it was an hours wait for food . We decided to wait went to order the food to be told what we wanted was not available. This was the final straw we left and found a lovely restaurant in Seaford. Will not go back again.

On our arrival the entrance was covered in litter, cigarette ends and detritus from the restaurant/bar next door. Our room was generally clean but the NOT the bathroom. The lavatory had not been flushed from its last use and therefore cannot have been cleaned. There was only enough milk for one cup of tea each ie either the evening or the morning. No decaf was available.

Without a vehicle there are a limited number of places to stay near the Newhaven/Dieppe ferry. A previous stay in a private suite proved very unsatisfactory, but reviews I’d read of the Premier Inn weren’t encouraging. However, my seven night stay was very good. Apparently a room refurbishment recently took place and I had no complaints. The staff were very friendly and accommodating. The Inn is next to a Sainsbury’s where I went every morning to the Costa for breakfast. I’m a light sleeper but found the room very quiet - and the excellent blackout drapes made for a darkened room which I need. I booked a standard room but apparently a premium plus room includes a fridge, which I would have appreciated. I have family in the area so I’ll definitely return and stay here again. It’s a short walk to a bus stop at which you can get the number 12 Coaster bus which follows the coast to Eastbourne in one direction and Brighton in the other. A lovely route. The Newhaven Town railway station is close by too. Newhaven Cabs are also a friendly service if needed. Both the Inn and Sainsbury’s have a direct line. All in all I couldn’t have been more satisfied for the price I paid.

Great location, easy access to Brighton and Eastbourne (45 either way). Have stayed at this hotel before but it is obvious standards have dropped from previous visits.