Newhaven hotel

Arrived after a nightmare drive, looking forward to a nice relaxing evening meal, but the reception had bad news. The Brewers Fayre would be closed due to "staffing problems". It would have been nice to have been forewarned. We had to try to find somewhere to eat in a strange town. We knew that there was no aircon at this hotel, but there was no fan in our room as promised (this was promptly rectified). Otherwise the hotel and staff were quite adequate. Good points - free parking - convenient location - good room. Not sure what they are hoping to gain with getting rid of Beefeater etc but it has caused us problems on our last few stays at premier inns. Might have to consider other hotel chains unless they can sort things out.

Clean quiet room, good value local to my needs, friendly reception. Only problem was the heat. Fan provided but could not open window more than a few inches which would have helped

Just wanted to say that Dan on reception went above and beyond to make sure my stay was good. I had just finished a night shift and he accommodated my needs by giving me a quiet room out of the way. My only complaint would be that the bathroom had a very musty damp smell. But as I was only there for a few hours sleeping this didn’t affect my stay. There’s not much to do around this area unless you have a car. The parking was free you just had to register at reception. It’s next door to a beefeater for breakfast etc. if you have a car the local garden centre at paradise park is nice to pop into.

Avoid at all cost. Disgustingly dirty room. We found numerous pubic hairs on the bed and pillows. Only 1 towel for 2 of us and shower gel empty. We arrived at hotel after a 6 hr drive from Cornwall, exhausted. Went out into Newhaven for some dinner ( avoid Beefeater next door, food poor). Returned to hotel, pulls back bed covers , found numerous public hairs in bed. We were so tired , it was 9:00pm and we were up at 05:30 next morning, brushed pubic hair off bed and tried not to think what sleeping on. Next morning at 5:30am discovered only 1 towel and no shower gel. Complained to lady on reception when leaving at 6:10am. She said would log issue and we could sort on our return to UK. This lady we later discovered was actually on housekeeping team, so no surprise when we found nothing logged as a complaint. Returned to UK week later. Raised with the “ customer relations dept “.!! They twice have refused any kind of refund or partial refund. They say we should have raised with reception at the time. So in their view we should have gone to reception At 9:00pm and asked the 1 person on duty to change all bedding. Which no doubt would have take us past 10:00pm. We needed to sleep and it is their issue the room clearly has not been serviced ed properly when you take into account the other items below. So presumably at 5:30 am we should have gone to reception and notified about the showe gel and towel. Which would have taken a while and we would have missed our ferry. It’s dirty, the customer service is lousy , avoid. There are other hotels near by where if any issue you can deal with owner and not some “bot” god knows where on the planet

We were warned the day before arrival, that the attached pub/Restaurant was not serving evening meals due to a staffing problem. This may possibly be a wider problem with the group. As I had heard of another premier Inn with a beefeater attached was also having problems. We were assured breakfast service was unaffected. Ours was a ground floor room, there was no air-conditioning just a table top fan. During a UK heatwave it was not the best option. We were catching an early ferry the following morning and thought an overnight stop near the ferry terminal would be more restful than driving the 3.5 hours to the port in the early hours. How wrong could we have been. We opted for an early night due to the early 05:30 alarm call to make breakfast at the 06:30 start time in order to get to the ferry terminal before the check in closed. We had not expected the sound deadening between the ground and first floor to be nonexistent. As we lay in bed listening to someone above us walking, very heavily footed from one side of the room to the other for over an hour and a half. The better option would be to stay home and drive down in the early hours. Premier inn is not as good as it once was, sadly this seems to be a more often than not instance. When we were returning from the town having sourced a local pub for dinner, we heard the desk clerk calling tomorrow nights bookings to say there would be no diner service again in the attached pub. Irrespective of what the breakfast service was like, I think premier inn is now a no no for these adventures.