Newhaven hotel

After a long & tiring journey to Newhaven we were so relieved to arrive at the hotel. We were greeted by such a lovely reception team that catered for all our needs all throughout our stay. I would like to thank Henrietta and her wonderful team for the amazing service! We will definitely be staying again 🤩

Very good and the staff are lovely

Stayed here overnight, with another couple, before catching our ferry to France the following morning. We didn't go for the breakfast option. Staff were very friendly and helpful, and we were able to pick up some more milks and decaf coffee sachets from reception. This time, we went for Premier Plus - and we will definitely be doing this again! The room was definitely a bit better equipped, although perhaps we would have expected a walk in shower, rather than a shower within the bath! But everything else was excellent! Parking was good, and our chosen Indian restaurant for the evening was within easy walking distance from the hotel. But I was a little concerned that many of the fire doors had been propped open - I did mention this to the reception staff, who said they would get it sorted, but the fire doors were still open the following morning! But would definitely stay here again when we use the ferry from Newhaven, as it's a very short drive to the ferry terminal. And definitely use Premier Plus - that's the way to go!

We stayed at this Premier Inn for one night recently. Loved the friendly greeting on arriving. I know how important this is as I have worked as a front of house reception in a health care setting. Check In was great and efficient. Lovely clean room as expected from the Premier Inn brand. Just before going to the restaurant I asked the lady at reception if I could possibly have a shower slip mat. She replied 'no problem', she would have one ready for me after our meal and she did! I thought the customer service was excellent. However, sadly the evening meal experience was not so good. For some reason the man taking our meal order at the bar got something very wrong and only one meal appeared (husbands!). We ordered mine again and eventually it did appear. My husband asked if we could have a free dessert to compensate for the mistake and that was duly accepted. I would have given 5 stars for our overall experience had it not been for the mistake with our meal order. I would stay here again as it's near family and we are always happy to stay at any Premier Inn.

Every Premier Inn I’ve stayed in has been great, this one lets the side down. On arrival, after a long and tiring drive from the North West of the country, first impressions were good. Reception was clean and tidy, and the staff were great. Went to our rooms and it went a bit down hill from there. Mum booked a room with an accessible shower but had been given a standard in the bath one, but lady on reception changed her room with no problems. Both of our rooms looked clean, but the lovely fancy lights in both of our rooms revealed lots of dust everywhere. Mums shower was mouldy, and the entire bathroom looked dated. My room was clean but also had a layer of dust on most surfaces, the bathroom door had something splashed down it, and the mirror looked like it had been wiped with a dirty cloth. All the bedding was lovely and fresh, but both rooms, and all the corridors had chipped paint. If you’re in a downstairs room be warned that you’ll get a LOT of noise from above, my room was next to one of the team member rooms, and sadly I was woken at 2am by someone coming in and out of the room banging the fire door every time, and if you’re on the front of the building you’ll get woken at dawn by a large gang of pigeons making a constant racket. The restaurant again VERY dated, not the cleanest, there wasn’t much on the menu for tea that they actually had in, and both the evening meal and the breakfast wasn’t really very warm at all. Overall the stay has been ok, but unfortunately I now have to complete a long drive back up north after 2 nights of very little sleep, and I’m a little disappointed after staying in so many lovely premier inn’s elsewhere in the country. Time for a refresh of this one, and of the pub too