Newhaven hotel

Newhaven Premier Inn – Stay 28–30 August 2026, Room 142 This was my fifth or sixth stay at Newhaven Premier Inn, and as always, the staff were welcoming, friendly and helpful. Check-in was smooth, and staff kindly provided a shower mat when I raised concerns about slipping. Unfortunately, this stay was let down by a few issues. The room was very warm and stuffy due to the lack of air conditioning and poor ventilation. Although a fan was provided, the temperature made for uncomfortable sleeping conditions. The shower mechanism was also very stiff and difficult to operate. I paid for the full breakfast, but unfortunately the food was not particularly hot, and on the second morning even the plates were cold as the plate warmer had been switched off. The hotel also feels as though it would benefit from a refresh, with worn carpets particularly noticeable on the stairs. That said, the bed itself was comfortable and the hotel’s location is very convenient. Overall, I hope refurbishment or improvements are planned, as I have enjoyed previous stays and would like to continue using the hotel.

Really well located for the Newhaven to Dieppe ferry crossing. We booked 2 rooms - one family room and a premier plus double. All clean and the air conditioning in the premier plus room was very effective, powerful fan in the family room. Reception helpful staff,

Very disappointing stay. I paid £130 for the room but found the cleanliness far below what I expected, including fecal stains and debris in the toilet, dirty surfaces and a disposable vape left on the floor. The room was also extremely hot, with an ineffective fan, and I struggled to contact the hotel beforehand about extending my stay. The reception staff were friendly and helpful when I spoke to them, but overall, for £130, I expected a much higher standard and unfortunately would be hesitant to stay at Premier Inn again.

Service poor, Room had unpleasant smell. Breakfast was not cooked after order, waiting for an hour, and staff seemed noncantlent in the restaurant. No white bread for 3 days stay. Locked out of the room on 2rd day as they double booked. No explanation and no apologies. Not good.

I booked the Premier Inn well in advance for a family wedding, for both my adult daughters and their boyfriends. Having driven all the way to Sussex from the Isle of Wight and paid for early check in so they could get ready for the wedding a few hours later, one of my daughters was refused staying at the hotel because she did not have any ID on her. All the other party members did, but she did not as her ID had been stolen in Spain the week before. She had not travelled with her passport as she was only attending a family wedding for the night before returning home. Her boyfriend who shared her room had his ID to prove he was over 18 but they would not let her stay with him or her 21 year old sister. They would not accept a photograph of her passport, nor when I was called and attended would they accept my word she was 19, my picture on a separate device of her passport or in any way accommodate what was a unusual situation with mitigating circumstances. No common sense was applied. The 'manager' essentially said "computer says no" Little Britain style. She said their T&C's wouldn't allow her to use her discretion. The T&C's do not actually state that a physical ID is required - just that we must bring a photo ID to show which we did in the form of Passport on our phones. She bizarrely said my daughter could stay with me in the room if I stayed - even though she had no proof that I was actually her mother, but she couldn't stay with the other adult booked in that room. The whole thing 2 hours before a wedding was highly stressful and unnecessary. The service and rationale was totally belligerent and made no sense. If a mother cannot verify her daughter's age then who can. Needless to say in the face of such rigidity and un-helpfulness we cancelled our booking and found other accommodation down the road in Seaford at The White Lion - cheaper and included breakfast and super friendly and helpful. Will not be booking again.