Lewes Town Centre hotel

We booked the Lewes Town Centre hotel as we were attending a wedding locally at Pelham House, a great venue, a very special occasion, the wedding of 2 very close friends and colleagues. We arrived (an overall party of 6) and after checking more than once before travelling we were promised a) that we could use a room to change in as it was not possible to check in early unless we paid £15 per room and b) that we could leave our overnight bags in a secure location at the hotel whilst we were at wedding. On arrival there was no welcoming good morning greeting from the 3 staff chatting in the restaurant area (frankly, it seemed as if we were inconveniencing them by disturbing their chat) and we were told that no room was available to change in but "we could use the toilets". After we had changed, the 3 staff were nowhere to be found, we tried but could not locate a staff member to arrange the storage of our overnight bags. We tried the buzzer on the reception desk several times, walked to the ground floor and checked the restaurant area – no one to be seen? As a result, and because there were no spaces to park overnight in the adjacent NCP, we had to drive and park Lewes Train station and bring our bags back with us after the wedding - a 10-minute walk not ideal with 2 heavy bags. Given that the staff were aware that we wanted to leave our bags I cannot comprehend why they would all disappear and not be available to assist? The room itself was ok but with not option to open a window, even slightly, it was very stuffy. The shower was good, but the TV was just a fuzzy picture on every single channel (photo below) the WIFI signal was weak and erratic and there were very basic quantities of 2 tea bags and 2 coffee sachets with limited choice. No fruit or herbal teas, no decaf options…………very basic. Overall, we were very dissatisfied with our experience, sadly the staff did nothing to enhance the reputation of the hotel, and we will not be rushing to return anytime soon

Nice hotel and well located in centre of town with lots of food options nearby. Short walk to the train station at Lewes. Hotel very quiet but that suits us perfectly now.

We stayed here as we were attending a wedding nearby so just needed somewhere clean to sleep and have breakfast. Premier Inn delivered on that basis- it was also helpful to have the early check in at 11am, the bed was super comfy and the breakfast was very good with a range of options. Downsides were the parking. The parking behind the hotel is max 2hrs so we had to park at the station carpark for 24hours (which runs out at 4am the following day) and then remember to top it up for another 24 hours. I would say the station is a 10 min walk. The other minor downside is that they forgot to put another bath towel in the room- even though we had booked for 2 people...I managed to find a cleaner in the corridor to sort it out, however. Overall great value for money and great location!

Another stay here as we have family near by. The consistency of the hotel is very appealing as your guaranteed comfortable beds and it's all very clean. I would say however that the price point is very punchy (even on a Saturday night) - over £200.00 for the night including breakfast which is the only reason I rate the stay a 4 out of 5. The hotel was very quiet so perhaps that's why! The service as always is very good though. When we arrived Oliver at reception was very helpful and told us about the meal deal offer and combined with a "kids eat free" add on promotion, it made a three course meal with drinks excellent value so at least that made up for it. The restaurant was very quiet (we were the only people in there for a good while) and the kitchen service was slow. Thankfully, we weren't in a rush but if we'd be hungry we might have had a different outcome! A shout out to Miles who served us very pleasantly and helped us with the bill at the end. The kids always love the buffet breakfast and no doubt we'll be back - hopefully at a more sensible price point!

Louise in reception is a great member of staff, she was extremely helpful and attentive to our requests. She is a credit to Premier Inn.