Eastbourne Town Centre hotel

Amazing hotel in a great location stayed for 4 nights in room 217 room spotless and very spacious white fluffy towels which if you need more you just got them from reception .Reception staff were friendly and professional went above and beyond with anything you needed breakfast lovely plenty of choice I would highly recommend this hotel good value for money

After 27 years of using Premier inn we feel really disappointed with the idea of a Social as a in house restaurant. It was a small space to fit tables and chairs at the Eastbourne branch . There were insufficient staff to manage the restaurant . The poor staff said that management will not increase staffing levels. The volume on the television was set at 15 and we were unable to hear anything clearly . The towels were not changed or room made up when requested . Definitely a thumbs down for this Premier Inn

We stayed at this premier inn again as we always are met with very friendly and welcoming staff . Especially Dawn on reception / bar / restaurant. Very friendly and welcoming . Will do anything for you. I would like to mention Jadey too in the kitchen , always gives us an honest view and recommendations on the menu . Couldn’t be happier with staying here . Location perfect for shopping as very near the town and only a short walk from the station . Only downside at the moment is the NCP car park ( Trinity Place) which we previously used is no longer in use by NCP. It has been taken over by Blueparking . It says to scan to QR code on arrival , but that doesn’t work . You need to go into the Blueparking website and pay that way . All a bit of a faff tbh ? Hopefully they will get that sorted soon. I know it’s nothing to do with the Premier Inn , but it where you would naturally park when staying overnight or longer as not on street parking at The premier inn . Also there is currently a lot of road alterations going on so your Google maps may get confused?

We looked forward to our stay but unfortunately it wasn't as good as usual. Although our room was comfortable and we did sleep well our breakfast was a real let down. Our food was partly cold and a dry croissant so obviously not fresh. The presentation of our breakfast was off putting and my husband had one of his fried eggs overcooked and mushrooms looked tired and inedible. It's a shame really and there needs to be improvement.

Impossible to sleep because the room was so hot and airless. The window was unopenable and the aircon didn't go below 19 degrees. In desperation I went to reception for a fan at 3.30am. A truly terrible night's sleep and definitely not the 'Good Night Guarantee ' that Premier Inn promises.