Eastbourne Town Centre hotel

Very good location close to the beach & parking,friendly staff,bonus of beautiful church view from our room window, lovely unlimited breakfast next morning

We have stayed at this hotel every August for the last 7 years and have always enjoyed our stay, this year sadly it wasn't as good. we booked in on the saturday afternoon and at this point we requested that our room was serviced every day. We have always stayed for a week, and on the 5th day without asking the bed has been changed. The first three days of our stay our room was cleaned and fresh towels etc. on the 4th day we returned to find the room had not been done so my husband reported this to the receptionist who was very sorry and said it was down to be done, on the following day when we left the hotel we checked with the receptionist to make sure our room wad down to be cleaned. when we returned again this wasn't done and the bed wasn't changed as in previous years, my husband was leaving our room when he saw a member of staff who came into the room and although fresh towels were on the bed the surfaces and bins hadn't been done and the bathroom not wiped over, she promised to come back but never did. Luckily I care antic bac wipes so was able to clean all the surfaces and the bathroom. The following day we went out and yet again when returning we found our room had not been done, my husband then spoke to the manager who was very sorry and said he would get the room serviced, by now this was the last night of our stay. The room was then cleaned and offered a free breakfast the following morning. We only ate in the restaurant o the Monday evening and to be honest that was a complete disaster, our starters came out raw, I had breaded mushrooms and my husband had chicken goujons, these were quickly replaced. With our mains we ordered a side of onion rings but these did not arrive with our meal but about 20 minutes later when we had almost finished our mains. The meal cost £55.00 but we didn't do the meal deal so due the poor service we did expect to get the onion rings omitted from the meal as they arrived a bit too late and if had known they would have taken so long we would have cancelled them. The free breakfast was fine. Such a shame as all the staff are very friendly but have been let down big time by the cleaning staff.

My stay here was very relaxing. Whilst first impressions of the hotel are not great (grubby carpet at entrance, dingy reception, building works outside) my room , the excellent location & the service more than made up for it. I opted for a Premier Plus room, it was spacious & had everything I needed. It was cleaned every day at my request with no issues. Due to bad food reviews on here I didn't opt for any meals so I can't comment on breakfast etc. There are loads of cafes & restaurants nearby so it wasn't a deal breaker for me. I would happily stay again.

Just spent a few days away with my son and grandchildren staying at the Premier Inn, Eastbourne town centre. Every member of staff we spoke to were extremely polite and helpful and we had a great weekend. Thank you. My first trip to Eastbourne and I was very impressed. It’s was great with live music, great pubs and cafes and we enjoyed Pirates day at the Pier too. A trip on the open top bus was a lovely way to get around and The Belgian bar on the corner near us was great and I sampled margarita oysters! Well done Eastbourne and Premier Inn, we’ll be back. !

Lovely hotel very clean and staff were amazing and lovely. Great location especially if you want to explore the area and close to bus stops that take you to south downs.