Eastbourne (Polegate) hotel

I had a clean, comfortable room. This Premier Inn is across the road from a petrol station with a small Asda & also a Macdonalds. I can't comment on the restaurant as I didn't eat there. There is building work going on at present, but it didn't spoil my stay & it was still easy to park. I wish people staying would think about others, and close all doors quietly!

We were pre-warned of a boiler issue affecting some rooms, and the staff on the phone were sympathetic and offered us a refund, a rebooking at another hotel, or a complimentary breakfast if we continued to stay there. We took the latter offer. On arrival, the staff were extremely friendly and helpful. We had already been moved to a room where the boiler problem would not be an issue. When we arrived in the room, we were pleasantly surprised to find complimentary wine and snacks as a thank you for our understanding. I have only dropped the rating down to 4 because, like so many other sites there is no provision for electric vehicle charging.

Great staff who gave us a first class experience The room was a huge disappointment. We were informed it didn’t have air conditioning so we took two small fans for each side of the bed. It was a shock to learn there was only one plug on the right hand side of the bed. Why provide a room in the 21st century with one bedside plug says quite a lot about the hotel chain. Our stay was four nights and it was ruined thanks to an outdated room. Not only few on plugs, but no chair to relax in. Add to that disappointment with the fact they only provided one towel for a double room booking. We know it’s easy to ask for another towel, but we didn’t realise until the following morning when we wanted to use the shower. Should the guests start to check for enough towels when they check in? The room was very spacious, so there was plenty of room to provide a a couple of chairs and a small table. The shower was a scary experience. To access the shower you need to climb into a huge tub without any handrails this was very difficult. Why they don’t provide handrails No bathmat so you have every chance of slipping. The premier Inn might be ideal for a one night stay, but anything more and we will be looking at alternatives.

I stayed here one night for work and I must say that it was the best stay that I have ever had at a budget hotel. All the staff were pleasant and attentive. The room was clean and comfortable and the dinner and breakfast surprisingly good. I will stay here again next time I am in the area.

Great service we had a friendly welcome from the staff on duty really helpful we had a few questions and they were patient and understanding and extremely helpful we had a vegetarian 2 celiac’s 2 dairy free and one with a nut allergy nothing was too much trouble to accommodate the various dietary requests the new Social eating area is great the staff in there are great and so friendly we will definitely be returning to this premier inn again as we have family living near by again a massive thank you to all staff on duty Fromm 21/8/25-23/8/25