Eastbourne (Polegate) hotel

Professional staff. Nice overnight stay. Clean bathroom; good bed and spacious room. Parking provided on the site. Breakfast rather basic.

Well located with access to major routes on the northern edge of Eastbourne could not be faulted. Opposite a very well-appointed service station area too. The room was everything we would expect from Premier Inn - well-equipped, clean and comfortable. Breakfast was good and hot food freshly prepared and although we were told we had to book a table for every breakfast due to the small size of the dining area, this was only really needed on busier days at the weekend. All in all a decent stay, but it was marred somewhat by receiving a surprise parking charge notification a few days after returning. We specifically chose an out of town location because of the free parking and this was confirmed when we left our car reg with reception at check-in. Reception staff seemed very busy and distracted so just a note that it's best to book your own car in at reception on the tablet so you know it's actually been done.

Eastbourne Polegate is one of the New Premier Inn's. The room was lovely and the shower room excellent. The only downside is the hanging space is still too small for anything more than a couple of nights stay and there are no drawers for underwear this could very easily be rectified given the space available in the Premier plus room. Evening menu choices are limited but the meal deal package is well worth it. We had one lady called Tammy in the breakfast room who was extremely busy but always pleasant and helpful, which makes such a difference to the start of your day. We would definitely stay here again if in the area.

The bedroom floor is very dirty. The fan is clogged with dirt. It looks like the vacuum cleaner is used only once a month! Of the hotel's two buildings, only the newer one has air conditioning. Naturally, rooms in this building are the most sought-after. It wouldn't be a major issue if the windows in the non-air-conditioned building could be opened wide. However, that is not the case; the opening is insufficient : it's hot and it smells bad. Only 5 parking spaces for people with disabilities. Completely inadequate ! The result: impossible for me to park in one of these spaces during my entire stay. Impossible to communicate by email: the hotel doesn't have one. In 2026, modern communication methods should be adopted! I was therefore very dissatisfied with this hotel and certainly will not stay at a Premier Inn hotel again in the future.

We Stayed at the Polegate Eastbourne during the air show weekend in August 2026. The room was fine, the beds were ok, the breakfasts were good and the staff helpful, friendly and approachable. Our only issue was there was no air conditioning in the room and it wasn’t possible to open the window more than a crack. It was impossible to have a good nights sleep during our stay because we were in another heatwave! We were provided with a little fan but this proved quite ineffective because 3 of us in a family room with little to no ventilation. Whilst of course I’m not blaming Premier Inn for the heatwave they need to provide air con in the rooms. Unfortunately this spoiled our stay because none of us had a great nights sleep over the 3 nights we stayed. Thus putting the Premier Inn tag line into disrepute!