Eastbourne (Polegate) hotel

So much good to say. We were in the new part and it was superb, feeling quite luxurious. The bed was so comfortable and bathroom well appointed. Particularly impressed with the purple light so visiting the bathroom in the night wasn't intrusive. The shower was a treat. Clean and high pressure. Everything was spotless Breakfast was superb. Hannah our chef cooked whatever you wanted, beautifully. Downside. For some reason there is no bar. They have a limited array of wine and spirits in cans! Really. As a breakfast room the space is nice but not for a bar. As the location is not walkable to the nearest pub it means you can't relax at night with a drink. A huge mistake as there is no relaxing welcoming space. We ended up sitting on our bed by 830pm! The evening food looked very much a 'ping menu' and not attractive. Such a shame after providing fresh lovely breakfasts. This is a great hotel but needs to rethink the residents entertainment Other than that it would get a give 5 star. No water machines Insitu get so no real means of getting water.

Room too hot, couldn't open windows and aircon not working. Fan in bathroom noisy. Evening meal dreadful, a lot of items on the menu an available.

Free parking - amazing. We booked a standard room which was one of the new design rooms. Oh my goodness i felt like I was a top 5 star hotel. The interior is amazing - loved the grey tones and the purple mood lighting in the bathroom! Felt clean and safe! Very quiet and had a beautiful sleep. McDonald's over the road so we used that for breakfast. The hotel had a loairive effect on us and we extended out stay! Customer service i cannot comment on as it was a quick check in check out. We were in a operate building which was very quiet.

Stopped here for one night whilst visiting the area, hotel was clean throughout, there is building work being carried out at the moment on the premises but that didn’t effect us, small restaurant on site , had a number of items unavailable from menu both in evening and at breakfast, We had one of the newly renovated rooms and must say it was really well done , clean and tidy All staff we delt with on check in and restaurant were freindly and welcoming

Despite booking for a three bed room about a month in advance we got a two bed. The explanation was your website is confusing. Many guest are similarly confused because if you want a three bed room you need to book a four bed!?🤔 On arrival the bedroom had not been prepped for three people. Towels, and coffee condiments were for inadequate. The single bed was unmade, the double bed duvet cover was freshly stained indicating that it hadn't been changed. Pretty poor show.