Eastbourne (Polegate) hotel

Great location to see family and friends. Close to Eastbourne, Brighton, Lewes etc. The new block needs bigger beds and the older block needs walk in showers, fridge and air conditioning. Very clean and friendly staff.

Rooms are way too hot with no air conditioning windows don’t opening enough to get air in the room. No ventilation in the corridors took a recording of the temperature in the room at 34 Celsius.

My kids and I love a premier inn. This stay was full of the usual excitement and anticipation of a great breakfast with so much choice. Welcome was great, craziness of my kids on entering the room and trying to get the tv and WiFi connected to our devices exceptional. First disappointment blood on the mattress protector, and not just a little. Too late to get dressed and have reception informed to sort it out so just removed it and got on with story time. Kids loved the continental breakfast, so much to try and so many leftovers for me to eat. As vegetarians our party of 5 (paid for guests to join us) were offers made to order veggie sausages and veggie bacon. No sausages, oh well. Let’s enjoy the rest of the made to order hot breakfast, and we did. Chef was super friendly and nothing was too much trouble. We left with bellies over full and a great time was had by all.

As a returning guest, it was lovely to see the new renovations that have been made. The new building is really lovely, nice and clean, with all you need. The existing building has had some work but we didn’t get to see the rooms there. The breakfast room is nice, with breakfast done as a buffet made our day that little easier. Nice and hot. As always, the staff are friendly and approachable. Nothing is too much trouble, especially from the receptionist Leila who goes out of her way. Nice to see some new faces too. Will always stay at this premier inn when visiting family.

What an amazing transformation this hotel has undergone. Gone is the dreadful pub across the car park and now there's another block of rooms including some exceptionally well designed and appointed Premier Plus rooms. What really stands out however is the change in attitude of staff. The new staff we encountered were friendly, welcoming and had a genuine smile on their faces. Sadly there's a face or two from the bad old days still in residence with a less positive customer service attitude. I sincerely hope they don't turn the tide on all the good work that has been done to transform this site.