Eastbourne (Polegate) hotel

The location was very convenient for where we were heading, with the added bonus of a petrol station and fast food options just across the road. Overall, the hotel appeared clean, and the receptionist was friendly, welcoming, and very informative. Our room was a great size, and the bed was comfortable, which made for a pleasant stay. It was also nice to have a full-length mirror, as well as a dedicated space for hair and makeup with a mirror and hairdryer provided. The bathroom, however, could have benefited from a more detailed clean, as there was some shampoo residue and a few hairs left from previous guests, which brought it slightly below the standard I expected. There was free WiFi available, although I found the signal in the area for me to be strong enough without needing it. Tea and coffee facilities were provided, but offering extras like hot chocolate sachets and a wider selection of teas would be a nice touch for guests. The blackout curtains worked very well, helping ensure a good night’s sleep. There was some noise from other guests and from lorries outside collecting or disposing of rubbish/recycling, but this is understandable and didn’t significantly impact our stay. Breakfast was booked the evening we arrived. While the dining area itself was pleasant, this part of the experience was a little disappointing. There was some dirty crockery left on tables, and although there was a good range of self-serve options, many items (including eggs and sausages) had run out by the time we arrived at our allocated slot. Staff were eating their own breakfast at the time, and while they were happy to prepare eggs when we asked, it would have been better if items had been checked and replenished in advance. Overall, we had a good stay. With a few small improvements, this could easily be an excellent experience.

So much good to say. We were in the new part and it was superb, feeling quite luxurious. The bed was so comfortable and bathroom well appointed. Particularly impressed with the purple light so visiting the bathroom in the night wasn't intrusive. The shower was a treat. Clean and high pressure. Everything was spotless Breakfast was superb. Hannah our chef cooked whatever you wanted, beautifully. Downside. For some reason there is no bar. They have a limited array of wine and spirits in cans! Really. As a breakfast room the space is nice but not for a bar. As the location is not walkable to the nearest pub it means you can't relax at night with a drink. A huge mistake as there is no relaxing welcoming space. We ended up sitting on our bed by 830pm! The evening food looked very much a 'ping menu' and not attractive. Such a shame after providing fresh lovely breakfasts. This is a great hotel but needs to rethink the residents entertainment Other than that it would get a give 5 star. No water machines Insitu get so no real means of getting water.

Room too hot, couldn't open windows and aircon not working. Fan in bathroom noisy. Evening meal dreadful, a lot of items on the menu an available.

Free parking - amazing. We booked a standard room which was one of the new design rooms. Oh my goodness i felt like I was a top 5 star hotel. The interior is amazing - loved the grey tones and the purple mood lighting in the bathroom! Felt clean and safe! Very quiet and had a beautiful sleep. McDonald's over the road so we used that for breakfast. The hotel had a loairive effect on us and we extended out stay! Customer service i cannot comment on as it was a quick check in check out. We were in a operate building which was very quiet.

Stopped here for one night whilst visiting the area, hotel was clean throughout, there is building work being carried out at the moment on the premises but that didn’t effect us, small restaurant on site , had a number of items unavailable from menu both in evening and at breakfast, We had one of the newly renovated rooms and must say it was really well done , clean and tidy All staff we delt with on check in and restaurant were freindly and welcoming