Eastbourne (Polegate) hotel

Great staff who gave us a first class experience The room was a huge disappointment. We were informed it didn’t have air conditioning so we took two small fans for each side of the bed. It was a shock to learn there was only one plug on the right hand side of the bed. Why provide a room in the 21st century with one bedside plug says quite a lot about the hotel chain. Our stay was four nights and it was ruined thanks to an outdated room. Not only few on plugs, but no chair to relax in. Add to that disappointment with the fact they only provided one towel for a double room booking. We know it’s easy to ask for another towel, but we didn’t realise until the following morning when we wanted to use the shower. Should the guests start to check for enough towels when they check in? The room was very spacious, so there was plenty of room to provide a a couple of chairs and a small table. The shower was a scary experience. To access the shower you need to climb into a huge tub without any handrails this was very difficult. Why they don’t provide handrails No bathmat so you have every chance of slipping. The premier Inn might be ideal for a one night stay, but anything more and we will be looking at alternatives.

I stayed here one night for work and I must say that it was the best stay that I have ever had at a budget hotel. All the staff were pleasant and attentive. The room was clean and comfortable and the dinner and breakfast surprisingly good. I will stay here again next time I am in the area.

Great service we had a friendly welcome from the staff on duty really helpful we had a few questions and they were patient and understanding and extremely helpful we had a vegetarian 2 celiac’s 2 dairy free and one with a nut allergy nothing was too much trouble to accommodate the various dietary requests the new Social eating area is great the staff in there are great and so friendly we will definitely be returning to this premier inn again as we have family living near by again a massive thank you to all staff on duty Fromm 21/8/25-23/8/25

Staying at this hotel is like being amidst a comedy sketch show set in the worst hotel that I’ve stayed in. Firstly, building works, it’s such a drab place and think it actually helps it’s in a building site, takes either eye off the rest of the run down drab place. Secondly, the restaurant, Ange offers a show stopping performance of the miserable, it’s all too much trouble waitress. Stressed, over worked and under paid attitude, her life would be much improved if it wasn’t for customers. The food is a huge choice of 4 main dishes, the katsu was definitely a microwave special, all served with the atmosphere of a doctors waiting room. It’s a first for me that I needed a knife to eat the rice. Lastly, the rooms, you normally can’t go wrong with Premier Inn…. Except for Polegate! No air con, leave the window open and it stinks of the fryers in the kitchen below and you hear the traffic outside from the A27. I normally stay in Premier Inn Eastbourne, do not make the same mistake, this is NOT the same. This is not Eastbourne.

I travel for work a lot and stay in lots of standard mediocre hotels. When I travel for holidays I like a little bit of luxury. How surprised I was by this little gem. It’s very unassuming. Located within a services area with a local Asda express & McDonald’s. To be honest I wasn’t expecting much. But, the hotel was very clean, the staff especially in the small restaurant were the most loveliest, helpful people I think I have ever encountered in a budget hotel and some non budget hotels. The room had a very powerful fan and despite the heatwave outside maintained a cool temperature. They don’t offer a 5* menu but what budget hotel do? But, what I did have was cooked very nicely and was hot. I’m not a breakfast person but again all very nice including very fresh pastries. Overall I would 100% recommend.