Hull North hotel

I have been staying at this Premier Inn every other month for the past 10-15 years and this is the first time i have had an cause for complaint. On arrival we were booked in to our assigned accessible room (room 4). When we entered the room we were astounded to see the condition of the room - Bed not made up, dirty towels strewn across the bed and bathroom, the bin was full and overflowing and there was a lot of debris across the floor. The bathroom was dirty and the sink was full of dirty tepid water. When i went to the reception to report it, the receptionist looked at the cleaning rota and although she apologised as she thought it had been done, she immediately spotted what had happened. it took about 35-40 minutes to find another room but this was on the first floor (109) and was not an accessible room. On entering this room it was without tea/coffee & there was no fan in the room (this hotel has not air conditioning and all rooms have fans). we retrieved one from the original room but when i picked it up (with the receptionist there) it came apart in my hands!!! On the first morning we decided to have breakfast and that turned out to be a mistake also - the food was cold and had been out for a while. I asked if i could just have coffee and toast and was told i could only pay for a cooked breakfast!! I paid and when i asked for a refund as i felt the food was not acceptable i was not offered anything other than an apology!!

We stayed for two nights to go to a wedding in the area. We stay at premier inns a lot and will keep staying for the value-for-money and comfort but this particular hotel was a big let down for us. The room was humid and warm (this was not during a heatwave) and poorly ventilated. In fairness to them they did equip an electric fan in the room but honestly an air con was desperately needed. This really affected our sleep quality during the night. The corridors also had a pungent smell like urine or vomit, unpleasant to open our door to first thing in the morning. Our windows were not soundproof enough either and we could hear loud music and traffic outside through the night. Also, being on the top floor our water pressure from the shower was very disappointing. Well below their usual standards and much worse than our own shower at home. Overall this was a poor stay, will look elsewhere for options if we ever come back to Hull again.

Staff are very friendly and welcoming. They all went above and beyond to make our stay enjoyable. Thanks to the lady in front reception for making us feel welcome. The man in the restaurant who provided us with a larger table to accommodate other family members even though it was extremely busy.

Absolutely ideal for location to Hull and other locations Staff were friendly and professional. Room was clean and comfortable. Also very quiet especially as we backed on the main road.

Only good thing about this hotel was the reception staff! Room was boiling and with having a baby made it very difficult to do anything. Sweating the whole 2 nights and for the price we paid this is definitely not good enough. Musky smell throughout the hotel and our room. Massively overpriced!