Hull North hotel

The hotel is tatty, from the outside and on the inside. He surrounds look unkempt and the entire building needs a refurb, especially te Beefeater restaurant. which is beyond tatty, with faded and worn seating, claggy carpets and food of dubious quality..again in dire need of refurbishment. The room was adequate, but again, the carpet is in need of replacement , the heating controls did not function and the small fan provided was next to useless. The quilt, was nice and thick and warm ! this is too heavy and hot for the temparatures we are currently experiencing. Combine with the a/c and fan, it was a very hot and uncomfortable night. It cost £138 for 1 night, extortionate for the environment experienced . Premier Inn Hotels is a massive company and it’s time they spent some cash on this awful place.

I’ve stayed at over 30 premier inns up and down the country for work purposes and this as one as got good and bad points. The Good.. All the restaurant staff who work in the evening are very friendly and very polite and go above and beyond to make your meal enjoyable. The Bad.. The woman (Gollum) and the man (bad attitude) are 2 of the worst people I’ve ever encountered, my room kettle wasn’t working which I only found out in the morning of me checking out, I reported this to the nice ladies on reception as I checked out I asked if I could get a coffee from the restaurant they said yes… (now the bad attitude event starts) on going into the restaurant the woman who books you in for breakfast had a face of misery I explained that my kettle wasn’t working so can I have a takeout coffee.. the first words out of its mouth was “ kettle broke again” as she was walking away, which I found insulting as it was the first time I have stayed at hull north, so after waiting a couple of minutes her colleague came over and he said we can’t offer you a coffee as there are only so many booked in for breakfast which again I found very insulting, I explained to the him that it doesn’t matter if you have 50 in for breakfast 30 of them may have coffee and have 3 refills each, but unfortunately he just completely ignored my request, I will make a direct complaint to premier inn about these 2 miserable people which is a shame because the evening restaurant staff are fantastic.

Excellent friendly service and help from all staff. Recommend for a stay in the area, and good food adjacent..........

Excellent throughout, from customer service to food highly recommended Staff excellent from reception to cleaning staff, very welcoming.

What is better is to be warm welcomed by Staff and make us feel comfortable. Not gonna live , I was not expecting your staff could make night comfortable . We got crystal clear service and happy to stay Premier Inn. No doubt I ll prefer for next one