Goole hotel

Stayed in the Goole premier inn in May. Arrived , booked in gave my car registration as directed and parked in the hotel car park. Left the next morning after a very good stay. A few days latter received a parking fine from "Horizon Parking" for illegal parking. Contacted Premier customer services for help, they were less than helpful so I filled out an online complaint. Today received a fawning reply saying that although I had done nothing wrong ( and they have evidence) I had to fight the parking ticket myself. Basically, we've had your money , go away and don't bother us. That was the first time I had used Premier Inn and it will certainly be the last.

We stayed at this hotel with a large family group for a memorial. Rooms were OK, however the Brewers Fayre bar and restaurant was very poor. The bar shut at 10pm with staff eager to get you out so they could set up for breakfast. One staff member (Heather) in particular was quite unpleasant and rude to our family group. We have been staying there for many years but not anymore I'm afraid...

We use this hotel quite a bit when visiting family, I booked a family room and stayed in room 18 on the ground floor. This was at the end of a corridor so thought it would be quiet. The room was spotless however I think there is a staircase next to the room going up to the next floor and could hear everyone walking up and down the stairs in heels in the early hours of the morning. I think next time we will ask for a different room on a higher floor. Breakfast was great, fast service and tasty. The hotel was really busy and so was breakfast but didn’t affect service

The room was clean and met our needs, which we appreciated. Unfortunately, the breakfast experience was disappointing. The dining area and crockery did not appear properly cleaned, and the food seemed less than fresh. It was also concerning to overhear staff discussing the poor condition the kitchen had been left in by the previous night’s team. This did little to inspire confidence while eating and detracted from the overall stay.

The room and bathroom was spotlessly clean. The fridge was very handy and I appreciated the complementary water in there. Pretty quiet and private room. I have lodged a separately complaint about one member of VERY rude staff! The reception staff when I checked out were really lovely. Also the room was a premier plus, so more money, but I felt the facilities were worse. Sure the fridge was handy and the decor was modern and more homely, but worth the cost? Not so sure! There was no control over the aircon. This was not explained. It randomly kept turning on all night. The heating on the other hand, seemed to be entirely switched off at night. I couldn’t sleep because I was shivering. I nearly left at 2am. You should either have controllable aircon, or the opening windows. I enquired with the reception lady about this earlier but due to the rudeness and bluntness, I didn’t wish to enquire again after the response I received prior, so lodged my complaint. Also, parking was terrible. I managed to squeeze into the last space, in between a car that was parked over the white line.