Weymouth hotel

I would not recommend this hotel at all. My visit included breakfast but the restaurant was closed during my stay, so there were no meals available. I was only informed of this upon arrival at the hotel, and was not told of this before my arrival. The Reception staff were unhelpful and did not offer any vouchers for obtaining a breakfast elsewhere. Premier Inn refused to refund me for the breakfasts because my booking was part of a promotional deal. This left me feeling let down and very disappointed, and if I had known the promotional offer would not have been honoured, then I would have booked my stay at a different hotel. In addition to this, my room was not very clean with mould on the wall, above the air conditioning vents. I requested to have the room cleaned during my stay, but this did not happen. I would never stay at this hotel again, and I will never book with Premier Inn again after this very bad experience.

Nice place and good staff. Shame no bar etc. Will be back next month. Hope its open then. Good disabled parking. The only place we stay in when weymouth

Avoid at all costs. We booked a Premier Plus room in the hope that this would be the best possible. On arrival Peter organised our keys to room 211. However when we got to the room we were not happy. Some details we could live with - there was pen scribbled on the wall and bleach marks on the carpet. However there were no towels and the bathroom floor was dirty, with spots of urine in front of the toilet. The surface where the kettle is located was also filthy. So we went back and spoke to Peter who then allocated us to 210. On inspection we noticed the carpet was dirty but Peter explained that there was nothing he could do because this was down to the robot hoover that doesn’t work well. The bathroom floor and counter looked cleaner however and so we accepted the room. There were still no towels but Peter sorted this out. Once we began to settle in however we were not happy. We realised the kettle was disgusting, there were dirty marks on the bench, and the final straw was that we noticed the shower head was literally oozing with black slimy mould. We decided we would not and could not stay. So we went back down to Peter, to find him dealing with a whole pile of guests also complaining about their rooms, some not cleaned and not ready, some unclean. These people had come from a funeral and were not in the best of moods. It was 8:45pm and there was clearly an issue with the cleaner since it is really unusual for rooms not to be ready at this time, and the cleaner seemed to be working on our floor…although the quality of his work was obviously substandard. Poor Peter, when I explained our situation literally looked as though he was about to break down. It was absolutely not his fault. He was doing his best with an untenable situation. He agreed there was no resolution and so we left for another hotel. Thankfully I found somewhere else that could accommodate us. I have to say, the communal areas were awful too. Bags of rubbish left around and absolutely filthy carpets. Honestly though, Premier Inn ought to do better. This was shocking.

After having been a loyal customer to "premier" inn, I have to say there is absolutely nothing premier about this hotel. I paid £96 for 1 night stay plus £19.98 for 2 breakfast. First off we was greated with a sign saying there is no breakfast due to no water (had previously been blamed on a leaking roof 5 days earlier). We was offered breakfast at there other hotel with no option for refund. You can Imagine the carnage at the other hotel having to accommodate 2 hotels worth of customers at breakfast! Upon entering room 102 we was greeted with a stale smell of mould and then no AC. The rooms was listed as having full AC. The unit was working but no cold air was coming out. We had to leave the unit on all night on full speed just to stop us from burning up. Obviously we couldn't sleep with the noise it made so the "goodnight sleep guarantee" was laughable. The room hadn't been cleaned properly as there was a Mcdonald bag under the bed for food mcdonalds don't even sell anymore. The bedding had a stain on it and so did the towels. Not to mention the rust on the shampoo bottles and shower. All in all it was a terrible experience and not what you would expect from a "premier" hotel. The peirced guy (paul) on reception clearly doesn't like his job and maybe needs a career change. One to avoid for sure.

The room was meant to have a cot bed, but this was not provided. We asked at the desk and one was brought to us, but without any bedding. We had to use our own duvet as a sheet/mattress for our child. The restaurant was shut due to a leak and no alternatives for breakfast were offered. Because we had booked breakfast on a promotional deal, we were told there was no refund available or anything the hotel could do. I was advised to contact customer services, who also stated there was nothing they could do—despite us having to spend an extra £100 for breakfast elsewhere. The room window was dirty and the paint was peeling off. To top it off, staff didn't seem happy to help; it felt like we were inconveniencing them when asking for basic necessities like towels for a family room, the requested cot bed, cot bedding, or enquiries about breakfast. We've stayed here a few times before and have always been happy, but this visit was thoroughly disappointing.