Weymouth Seafront hotel

Unfortunately I would not stay here again, given the choice. I was staying for work, so thankfully I could claim the cost back through work expenses, but I’d be very unhappy paying for this myself. The room was genuinely disgusting. The bottom of the toilet was covered in thick limescale, there was dried toothpaste left in the sink, and there was even a used earbud in the bin. These are really basic cleanliness issues that should have been picked up before the room was given to me. I wasn’t expecting luxury, but I do expect a hotel room to be properly cleaned and hygienic. Very disappointing and definitely not somewhere I would choose to stay again. I have never had these issues in previous Premier Inn stays.

We paid over £900 on a two night stay for 3 adults & 1 child, and it's the worst Premiere Inn experience that we have ever had... The rooms had not been properly cleaned for some while and the food choice and quality was poor. Lots of unavailable items on the first night and half the menu unavailable the second (see photograph)... Staff appear to be temporary, none were wearing uniform, and we were told that most of the managers have been made redundant. Perhaps because Brewers Fayre are closing, everyone appears to have already given up. We complained and had a refund for the evening meals.. This is unacceptable at any price, but appalling at what we paid...

The premier inn was tired, unkempt, unloved, looks like its going the same way as the Brewers Fayre next door which was the food offering. There is an incredibly long walk to some rooms, bannisters on the way up not clean. The brewers fayre next door was dire. no draft beer for over four days, they said because of an electrical fault, but no urgency in fixing it, and couldn't be bothered to get in more than one kind of bottled beer (sol) despite menu saying they stocked others including doom bar. In the brewers fayre, seats were ragged and threadbare, the male toilet was cramped with a misfitting seat, food in the evening was poor (sirloin steaks massacred and "salad" just fine shredded lettuce with cut tomatoes on top) the breakfast was adequate. the brewers fayre staff were pleasant and doing their best against the odds, the brewers fayre management should be ashamed to have loyal staff working in such conditions, and having such a poor offering and surroundings for guests, insulting to assume people would think it ok. they say the brewers fayre is closing to the public soon and just staying open for premier inn guests, not sure what they've done to deserve that. very few premier inn guests were unlucky enough to have to use the brewers fayre in the evening

I stayed at this hotel after the Rembrandt was unfortunately fully booked. Having stayed at your other hotel in the area previously, I decided to try the Seafront instead. Unfortunately, I was extremely disappointed with the experience. The hotel is shabby, tired and, in my opinion, seriously lacking in cleanliness. The carpets throughout the hotel are stained, worn and tired looking, and there are cobwebs in the stairwells. In places, the corridor ceilings have obvious damp and water marks, which adds to the general impression that the building is poorly maintained and in need of serious attention. When I raised the issue of cleanliness and asked who was responsible for ensuring rooms were properly checked, I was told that this was the responsibility of the head cleaner and I was assured that she had checked the room prior to us arriving, given that a beer bottle had been left underneath the bed, I have to question how thoroughly the room had actually been checked. The behaviour of some of the cleaning staff was also extremely disappointing. Every time I passed them in the corridors, they appeared miserable, and there was frequent loud gossiping, complaining and arguing about colleagues. It was not simply quiet conversation either, there was swearing and very inappropriate language, and it was so loud that it could clearly be heard through our bedroom door. This is particularly unacceptable during the school holidays, when the hotel is likely to have plenty of families and young children staying. Guests should not have to listen to staff loudly swearing and arguing in the corridors from inside their bedrooms. I also witnessed similar behaviour from staff at your other Weymouth hotel during a previous visit last year which makes me question whether this is simply an isolated incident. The reception area was also stiflingly hot, with no air conditioning, which made arriving and dealing with reception very unpleasant. They only supply 2 chairs for guests to sit down in the reception area and when there is a queue out the door this is not very good for those who may struggle with mobility. Overall, the building is in such poor condition that it feels as though it needs far more than refurbishment, it needs to be completely stripped back and replaced. What shocked me most, however, was the price. I simply cannot understand how the hotel can justify charging so much per night when the standard of accommodation, cleanliness and service is so low. I would strongly advise other guests, particularly families, to think very carefully before booking. The price bears absolutely no relation to the standard you receive. I certainly would not stay here again.

The location was okay... it was a 30 minute walk down to the main resturants/seafront shops so we got a taxi but we went to the sealife centre next door to the hotel and that was amazing, the best one we have been too. Its set on 5 acres of land and even has a splash park and a little pool for the kids. Unfortunately, the same feedback cannot be given to the hotel. The staff in the hotel were okay, the resturant staff lovely and helpful BUT the carpets in the hotel really smell and are stained, I struggled to sleep becuase of the smell. Our bathroom ceiling was covered in mould as well as the back of the bathroom door, it wouldnt take much to spray it and paint it. The plug was stuck so we had to brush our teeth over the bath. We also had to clean out the filters in the aircon unit, they were DISGUSTING with dirt and dust, do not put it on until you've cleaned the filters! It was okay for a nights stay, but i wouldn't stay any longer. It's also far too expensive for the state that it's in. They need to spend some money and refresh the bathrooms and carpets!!