Poole North hotel

What was good was the easy check in, the helpful staff and a great dinner, although why I couldn't pre-book the dinner as the meal deal was not a possibility as we need to leave at 3:30 the next morning for an early flight. We were given Room 327 which seemed OK, getting a bit sad but good enough. However around 5:30 suddenly there was a very loud sound of rushing air and a loud rumble from the roof above our room. It was so loud that it drowned the TV which we were watching whilst waiting for our meal reservation time (6:30pm). I went down to reception to report the noise and the 'manager' sent up someone to resolve it, however he was unable to do anything as the 'manager had thought it was the bathroom fan, which it wasn't! Please Note: at no time during our stay did we put on the aircon as the room was comfortable without it on, so the noise was NOT aircon related! The manager then came up and I explained that we couldn't sleep through the noise and that as far as we were concerned Premier Inn's promise was a good night sleep!! The manager after checking stated that it was an extractor unit on the roof above our room (I believe from the Kitchen which our room was above)! He stated that it would be switched off at 9pm! I was of course annoyed and it forced us to delay our bed time! However the noise did not stop until 9:20pm so we lost even more sleep and went to bed fearful of it starting again!! I have never experienced anything like the noise and it certainly was not something that I wasn't to experience again! I do have recordings of the rumble whilst the TV was on and it is apparent from them that it is louder than the TV!

Restaurant staff I found to be very racist they refused to serve me but were happy to serve white guests and was courteous and welcoming to white guests

No heating , no tv, no parking Room 10

When I book a hotel I expect the room to be cleaned each day, not to be told that after a day out I should have notified reception by 12 noon in the morning. You arrive and are met by an anonymous computer terminal that produces a room card, then you go to your room in a packed lift and are expected to see a poster on the lift wall despite the wall being blocked by people. No human interaction and when you complain you are told to clean it yourself. When you ask for cleaning materials you are told they are locked in a cupboard and can’t be borrowed.

I stayed at the Premier Inn on Cabot Lane in Poole for over two weeks for business. While the hotel has great potential, the daily experience was unfortunately ruined by rigid breakfast staff and inconsistent housekeeping. The Positives: Convenient Location & Rooms: The location worked really well for my business needs, and the rooms themselves are decent and functional. Seamless Parking Setup: Check-in was smooth, and asking for your car registration right as you enter to ensure parking validation is a great, reassuring touch that prevents any hassle with parking tickets. The Negatives: Unwelcoming and Rigid Breakfast Routine: Breakfast felt more like a security checkpoint than hospitality. As soon as you walk into the dining area, you are practically blocked at the entrance by staff who demand your full name loud enough for everyone around to hear. Mentioning your room number is not allowed—they insist on searching through a physical printout for your full name. Even after staying for over two weeks with the exact same staff on duty every morning, there was zero recognition or warmth. Every single day, I had to repeat my name, go through the mandatory allergy question, and then be forcefully directed to sit where they wanted you to sit—despite the breakfast area being quite open and spacious. Bossy, grumpy, and completely unwelcoming for an early morning start. Inconsistent & Poor Housekeeping: At the start of my stay, I explicitly requested daily room cleaning. Despite this, service was completely hit-or-miss. On the days staff actually came in, the standard of cleaning was minimal—they essentially just pulled the bedding straight without proper attention to detail. The tipping point came one evening when I returned to my room after 7:00 PM only to find it completely untouched, with all the trash from the previous day still sitting there. When I brought this to reception's attention, I was simply told, "Sorry, but housekeeping are gone." I was left to spend the night in an uncleaned room. Final Verdict: The entire purpose of staying in a hotel for an extended period—and paying nearly £90 per night—is to have a comfortable, clean environment and basic hospitality. Failing to provide basic room servicing and treating long-stay guests like an inconvenience at breakfast is unacceptable. I hope management addresses staff attitude and housekeeping standards, as the property itself is in a good location.