Poole North hotel

The staff here are so amazing and helpful. It’s was my daughters birthday and there was little gifts a hand written note and balloons. Such a small gesture goes a long way. My other daughter wanted me to mention the night staff as my daughter can outside with me in the early morning and she got cold and the night staff gave her a little hot chocolate packet to warm her up when she went back upstairs. The two employees that checked us in were so friendly and happy to help. And the breakfast staff was amazing. One lovely lady I didn’t catch the name off was so happy and bubbly. I can’t rate the staff here enough

Great service from start to finish - all staff couldn’t do enough to help. One night only, but can’t recommend highly enough. Extra big thanks to Peter and Rob.

Checking in was a delight, prompt and so welcomed by Rob after a long day walking. The staff were so helpful and friendly. Replenishing water vessels and bar service was exceptional. All led by the new manager Peter. Would thoroughly recommend.

We have stayed here multiple times before as we have to come to visit family however this time was a little disappointing . The rooms were clean and reasonably comfortable despite the extraordinarily high outside temperatures and the staff were on the hole great. We decided to eat in the restaurant the first evening after a very long drive , as soon as we were sat , we were advised that food would 45 mins to wait which we agreed with however when we sat we were then given a long list of foods there we out of , we then had to sit and observe people sitting and getting drinks for a further 20mins at which point we decided to call it a day and get a meal deal refund. The explanation we were given was that a ferry had been canceled making the hotel busy and these people needed to be fed . There are 2 points to observe firstly if the hotel cant cope with the extra numbers don't take them in and secondly if you are not going to be able to serve people properly in the restaurant that have booked to eat stop taking walk ins instead of piling the place high . Overall it was really disappointing. Parking here is ridiculous as well when you have workmen parking huge transits and wagons in a carpark designed for cars . Overall it was disappointing from a hotel we have previously enjoyed

Usual Premier Inn for most of the stay,room very clean with good air con, breakfast very nice, plenty of choice and hot.Now the bad bit,the evening meal service was an absolute farce,to start the list of unavailable things was told to us,and all too familiar thing with Premier these days, but we ordered and waited...and waited,then 20 minutes later we were told one of the items we wanted was now not available,ok we said and reordered something else and again waited...and waited...and waited over an hour,no explanation,no sorry no anything,then the waiter had the nerve to ask how the food was, when i politely told him we didn't know,he just laughed and said he would show me a photo of it?It was at this point it became apparent that something was going very wrong in the kitchen, people sitting near us waiting an hour for drinks, other people like ourselves waiting ridiculous times and then more food shortages half an hour after ordering, again no explanation no apologies and actually becoming quite rude,at one point as we were all chatting about the situation we realised 22 people in the rest, not one person had a plate of food, totally unacceptable.Our worse experience ever,and we use Premium Inn quite a bit., evening staff certainly must do better.