Dorchester hotel

We booked this at short notice, so was not any cheaper than a normal 3 star hotel - so could not score a positive re cheapness. Pros: Underground car park is brilliant - lots of room, easy to find and it is cheap. Location is right by the main station, and next to a number of (chain) restaurants - of which Cote is excellent and Pizza Express was very good too. Cons: Food is very standard and not great quality. The so called orange juice in the morning is watered down? and the so called apple juice tastes metallic and nothing like apples. I did enjoy the dinner, but it is not memorable. Service is really non-existent. There was one lady who spent a lot of time on reception who is superb - and got me a number of things which a normal hotel would provide as standard - eg more hangers on request, and some bottles of water and another toilet roll for the room - but without her we would have had no water and run out of toilet paper, and no-one in the hotel would have cared. The staff we saw look like students having a summer job. I asked on check in for the room to be cleaned each day - this is meant to be a hotel, why on earth would you think the room should not be cleaned?? - and it was never cleaned, except once when I complained about this, and someone half heartedly cleared the bin liner out, and pulled the duvet over the bed, ignoring the very creased undersheet - er that's it! The room has 0 drawers - why? And only 3 hangers per person. Who stays in a hotel for more than a couple of nights with only 3 items of clothing. So we had to throw lots of clothes over the back of the armchairs. The shower was fine, and the a/c did work ok, though seemed to turn itself off quite quickly. I think if it had cost half of what we paid it would be fair not to employ full time staff and to only use cheap food ingredients, but it wasn't that cheap.

Came straight back home so called wet room was non-slip tiles with a free grab rails . Shower was over bath which completely unacceptable for those whith mobility needs

As expected. But very under staffed and each stay have to wait to be checked in. Rooms clean and very close to hotel and the restaurant district.

Just had a lovely stay here, probably the best we've stayed in. Clean,comfortable bed, nice and quiet. Staff all friendly and very helpful. The train station is just a 5 min walk which was perfect for us. We had a breakfast which was very nice plenty of choice and the cooked breakfast was nice and hot. Well done premier inn

This is one of the better Premier Inn's to stay in. Clean rooms, and comfy bed. Nice to have a window to open. Short walk to the local eateries.