Dorchester hotel

Decent room, great air conditioning etc but the bathroom was a major letdown. The cleaning staff seem to cut corners the shower drain was blocked with lots of hair not allowing the water to drain which could potentially cause a flood. A huge lack of attention to detail. Overpriced for what you get when all you need is somewhere comfortable and cool for a business trip.

I have been to this hotel numerous times. Usually it is a goo experience. This time it was extremely poor. On arrival I attempted checking in using the automated system. It told me the room was not ready. I had to buzz twice before a person appeared. He was sullen, monosyllabic and gave the impression he really couldn’t care less. I paid for a full breakfast. The kitchen was closed and we were told we would get a continental breakfast. However, all that was on offer were three bowls of cereal, three bowls of yogurt and bread for toast. No fresh fruit, no cheeses, no meats. No offer of a refund either. The room itself was the usual excellent level of comfort, cleanliness and silence. No problem with the room. A supremely disappointing stay which, at well over £100, should have been so much better.

Limited spaces in the underground car park I had a premier plus room which was lovely. Worth the extra On top floor This hotel is near to some lovely restaurants You have to drop your bags off at reception then go down the road to the underground car park

Premier Inn. Scruffy and Rude... My wife and I were one of more than 30 Dorchester households that were evacuated by the Fire Service on the 29th June 2026 from their homes in the Fordington area, following a gas leak. Having banged on our door in the early morning before cutting off our electrical supply - and, of course, the gas - we found ourselves in the unusual position of needing hotel accommodation in our home town. The Premier Inn, next to Dorchester South station, seemed the obvious choice. We Googled from my wife's phone, which was rapidly running out of charge, and were directed to a central UK number. Having guided ourselves patiently through the menu options, we waited to speak to an agent - which turned out to be a chat bot that didn't understand us. As we were sitting in the Market car park only a few metres from the hotel, we decided to book at reception instead. We were immediately ignored by a very scruffy young staff member seated in what appeared to be a make-shift kiosk. We briefly explained our predicament. Stifling a huge yawn, he lazily remarked that several other 'evacuees' from our area of Fordington had booked rooms for tonight but there were 7 left. When we asked to book one he said, wearily, 'that will be £145'. My wife politely commented that this seemed rather expensive, at which point he just rattled off 'it's cheaper if you book online'. I pointed out that, having spent the day trying to walk around Dorchester (my wife has recently had two serious operations) with no access to a PC, let alone our house, and a rapidly expiring mobile, we would struggle to access the web and so my wife requested, 'Could you book online for us, please?' - to which the answer was a curt 'I can't do that'. Your young member of staff was rude, possesses zero people kills - and displayed a complete lack of empathy for our situation. If we had been greeted in a friendly manner (that's all it takes!) I would have been fine with paying a premium price. Even though I do understand that a corporate entity such as your parent company Whitbread might enforce rigid discount rules on its staff, there is no excuse for practically ignoring us. I might expect something along the lines of, 'I'm sorry, but we can't move on the price - however if you pay in full I'll send you a 10% discount voucher for your next booking'. And said with a smile. You are in the hospitality industry, though no-one would know it. I am half expecting you to respond to my comments with the usual management drivel along the lines of, 'Thank you for feeding back to our colleagues which will enable them to improve with further training'. Please don't bother with that. Your receptionist was sadly lacking in basic social skills and, if he hadn't learned a rudimentary rather than rude level of politeness at the school he has probably just left, then no amount of corporate tosh is ever likely to prevent him from losing you money. We picked the Premier Inn because the TV ads boasts a stress-free experience. We now know not to expect cheap room rates because you've got to pay for your misleading ad campaigns. To you, I recommend some damage limitation by immediately employing people who are pleasant and smart. To all friends and family who are thinking of visiting us I will be recommending any local alternative hospitality venue other than yours.

We booked the Premiere Inn, and the meal deal to attend Tankfest in Bovington. We booked the meal deal so we had a meal when we arrived after a long journey, and a decent breakfast because we were going to be on our feet all day. The room was booked in April. The kitchen at the site was closed, and they told us two days before we traveled, leaving us no time to make other arrangements. There was nothing in the e-mail that mentioned a refund, and the staff on site couldn’t tell us when we would get it either. In the email there was no reason why the kitchen was closed or an offer to stay at another of there hotels nearby where there was food available. When we had breakfast a chef was there, but was stood around doing nothing. We booked the room for three, but only had two cups and two bath towels. The car park is small and the spaces are tight, and they don’t have enough spaces for everyone. Overall it put a downer on what was meant to be a relaxing hassle free weekend. The receptionist let us off the £4 parking charge, and there was cereal for breakfast. But the night staff, and the morning staff the following morning had a an attitude of not caring about the inconvenience, and from the signs in the building about faulty lifts, it gave a sense that the staff are unappreciated and apathetic, and the business doesn’t fix things quick enough. It was summed up when I asked about our refund, the reply from the staff member was I just put it through I don’t what happens after that. It highlighted a disconnect between hotel and head office. If we go to that way again, we will probably avoid the Dorchester Premier Inn.