Bournemouth/Ferndown hotel

Worst experience ive ever had breakfast was thrown on two tables advertises as continental breakfast with very few apples banana's in bad condition no yogurts or other fruit and poor customer service when asked room was dirty mould in the bathroom easily visible build up and when asked for a room clean only beds made with bedbug bites and dust all over fan blades no actual cleaning was done poor breakfast facilities were blamed by recent renovation but no renovation works here to be carried out discussing place avoid at all cost speaking of which they charge full price still with no apology and will be getting a refund .

Awful experience - hotel is completely unfit for hot weather. It has absolutely no air-flow or air conditioning. We stayed on a night that was actually fairly cool compared to what we’ve experienced this summer but this hotel had no ventilation at all and was unbearable. None of us could sleep. I was told I should have told reception at the time but the fact we had 3 ineffective fans in our room meant they were very aware of the issue!!! Our stay was literally booked to ensure we had a good night sleep before our holiday so we are absolutely gutted. No compensation when I emailed them - just an apology from Mohammed. Won’t be using any Premier Inn hotel again and will be advising friends and family to avoid. It is a shame as the room was otherwise clean and a good size with decent beds as you would expect for the price.

Firstly, the staff are excellent. The hotel, however, is not. We knew that the air - con want working but didn't think to much of that - after so, we don't have it at home and manage okay - also, the weather wasn't overly warm. Unfortunately, the hotel is hotter than the sun. Staff put gangs in the rooms (thank you) but the hotel is, somehow, insanely hot - I mean, you start sweating just getting dressed - I had to put a towel under the cold tap, wring it out, and use as a blanket just to get some sleep. Also, despite the website promising breakfast and other meals if wanted, there is no kitchen there so there is no food. We booked this hotel, largely for the location and breakfast for the children - nothing doing - instead we had to cross the road to Sainsbury's, pick up a quick breakfast bar/snack and give that to the children - no where near the full English they thought they were going to get! So, great staff - very helpful, kind, and a real credit to the company - hotel was not Ideal-especially with hot, hungry children!

The staff were friendly as always. Bed was comfortable. Very overpriced for a room with NO breakfast. The hotel is in dire need of updating - carpets, curtains etc are all looking tired. You also need to install air-conditioning or allow people to open the windows further than 3 inches. This is H&S gone mad!!!! If there were a fire, there is no way anyone could get out of the windows. If you need to get people to sign disclaimers about opening windows, do so, but we shouldn't all have to suffer because of a few idiots.

Awful experience. Didn’t sleep at all due to the presence of three industrial sized fans in my room; which had to be on as it was boiling as the air conditioning wasn’t working. When I arrived there was no mention of this when I checked in. Due to the closure of the restaurant we were meant to receive complimentary items at breakfast; but not one member of staff had a clue about this; so myself and other guests all went without. Very very poor and the rooms need a lot of work upgrading them and fixing the air conditioning. Avoid and stay somewhere else.