Bournemouth Westbourne hotel

This hotel needs serious cleaning and modernisation. Leaking air conditioning Leaking toilets Parking is not free Dust everywhere in every corner of the hotel very bad state.

Once again exceptional customer service from Laurent for the breakfast, he does an excellent job in topping it all up at all times, Laurent always goes that extra mile to assist anyone and has a really great sense of humour, the hotel is privileged and honoured to have such an effervescent and jubilant colleague. It’s my fourth time at this hotel and the breakfast is always perfect especially the delicious mushrooms and the black pudding is cooked just right. I do like the crumpets as well. For room 404 the air conditioning didn’t work but we did get two large fans and kept the window open so it wasn’t too hot at night to sleep very well. The room was very quiet as at the back so no traffic noise and no gulls. For all the time there I didn’t hear anyone complaining and everyone looked very happy at the hotel. I also received excellent service from everyone at the reception desk who always are positive and supportive. My room was spotless and very clean with no issues or problems. The beach is a short walk away down the zig zag footpath or the steps down to the beach. I can recommend the bus to Christchurch then a ferry to Mudeford Beach then walk back to Bournemouth going past the historic area of Hengistbury Head. There is additional free parking on Clarendon Road and a NCP on Durley Chime Road at £6 per 24 hours if the hotel car park is full up. Or the multi storey at Glenfern Road then a taxi for £6 to the hotel. For a meal out there’s the very popular Chez Fred’s fish and chip restaurant and takeaway, (Get there very early as there’s always a long queue outside waiting for a vacant table, the chips are unlimited and so is a pot of tea)Nusara Thai, and The White Elephant Thai restaurant and a plethora of cafés, pubs and restaurants to choose from in Westbourne. Fireaway Pizzeria does excellent pizzas, a delicious crust and a meal deal with a side dish and a drink. For the open top bus to Swanage it’s advisable to get on it at the railway station as it’s full up when it arrives at the town centre. The bus then takes the chain ferry to Studland Bay. To come back a different way from Swanage take the bus that goes to Corfe Castle/Wareham that ends in Poole bus station then a bus to Bournemouth. A pizza restaurant 5 minutes walk from the hotel. There’s a Co-Op (Costa coffee machine)5 minutes from the hotel that opens daily from 07.00 am or a Premier store open at 06.30 am.

The experience was horrible. The room was average with poor air conditioning and cleanliness. The breakfast was okay however the temperature was not maintained.

There was nothing premier about this inn. Firstly I had to park two streets away on a road. This is by far the worst premier inn I have been to. Hottest day of the year and the aircon wasnt working properly as the control unit had the facia missing. I spoke to reception and although helpful there was no other room available they said the aircon unit could be controlled by them. At first it was fine, then before 11pm the kids were cold so I got up and asked them to turn it off. Then around 2am it was baking hot and the kids were up again and so it was not a great night. When we woke up I then found that ants were all over our dressing table....honestly! On the positive the staff were great but that's as good as it got.

We booked early checkin from 11am. When we arrived at 2pm there was no room ready and one had to be searched for and we were left waiting at reception. We booked for two nights. On day 2 the plug in the sink became jammed and so we could not use the sink. We reported this in the evening but it was not fixed. Above our room was the service room which meant that from around 6am there was heavy banging on the floor and constant heavy footfall. We had two bath towels which is normal but only one hand towel for two people for two days - far from ideal. The aircon worked but made a loud gurgling sound. The continental breakfast at Premier inn has gone down hill. There was no orange juice, a very poor selection of fruit, no decaf coffee and the croissant I had was dry. Avoid room 220.