Bournemouth Westbourne hotel

Arrived to find the bath tub not cleaned, carpets in the communal areas look like they haven't seen a hoover this year. Room was roadside, yes we knew the location in advance however most hotels these days have triple glazing. The traffic noise has kept me awake all night. Room is ridiculously hot but you cant put the air-conditioning on because that's so noisy it drowns out the road noise.

Booked two nights stay ,arrived met by a bad tempered Chinese looking man who definitely didn’t have any people skills and no manners ,room was filthy especially bathroom whoever is doing cleaning is not a cleaner,anyway had a lovely evening with my son in a different restaurant but came back to hotel bar which unfortunately was taken over by Irish travellers so left bar and headed to bed ,got woken up at 2am by massive banging noise ,couldn’t work out where it was coming from ,obviously complained next morning to ignorant lump on reception who sat there looking into space and looked at me as I didn’t even exist ,at this point I gave key card back and left hotel so didn’t stay the second night,I now think premier inn is actually worse then travel lodge ,are these hotels franchises they have become disgusting dumps

Excellent location for accessibility to both Westbourne and Bournemouth. The breakfast is top rate with lots of choices. We are frequent visitors to this area and we highly recommend the Premier Inn.

Great comfortable stay and the receptionist was so lovely on our arrival. Rooms were perfectly clean and the breakfast was lovely.

2nd time we have stayed here overnight and think things have deteriorated since our last visit. The exterior now looks shabby and needs a good clean and paint. The parking is convenient but expensive at £10.50. Room was mainly clean but needs an update. The toilet bowl was stained and the shower curtain was screwed up. The bed and linen were comfy and clean. Only given 2 set of towels although definitely booked for 2 people. On our way out we mentioned this at reception and were given another set from under the counter. There was no offer to take them to our room and one of us had to go back to drop them off even though we were on our way out! A female guest on her own was at reception in front of us about 4.30pm and was requesting a table reservation for dinner. She was being very flexible on time but was declined a booking. The receptionist just told her that ‘there are loads of places to eat in Bournemouth’. She was on her own in an area which has not had the best reviews for safety recently. When we got back to the bar around 8.30 the restaurant was empty and we were the only ones in the bar. Surely if the restaurant had been full they could have offered her a place to eat in the bar! There also seemed to be an overall lack of staff. Probably one of our worst Premier Inn experiences.