Bournemouth Westbourne hotel

Near the Bournemouth International Centre, the Bournemouth Pavilion and the beach

TripAdvisor Traveller rating:

2,056 reviews

Guest Rating:

4.5

Based on 2,946 surveys

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8 Poole Road, Bournemouth, Dorset BH2 5QU

Sat Nav Directions: BH2 5QU What 3 Words: ///eager.rods.desks

Directions: At M27 (J1) take A31. At Ashley Heath Junction, branch left. At roundabout take 1st exit onto A338 signposted Bournemouth. At Bournemouth West roundabout take 1st exit (signposted Ring Road, West Cliff). At next roundabout (St Michael's) take 3rd exit (signposted Westbourne) onto Poole Road. Hotel is on the right. Please note there is very limited chargeable parking onsite, first come first served basis. Alternative free on road parking nearby.

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Transport and local information: Bournemouth Town Centre 0.5 mile
Bournemouth International Centre 1 mile
Oceanarium 1 mile
Bournemouth Railway Station 2 miles

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Hotel Parking:

Limited chargeable parking is available at £6 per 24 hours. Parking is managed by Horizon.

Alternative free street parking can be found on Clarendon Road.

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1-5 of {{2056 | number:0}} reviews

23 Oct 2020

Arty26

Nottingham, United Kingdom

Trip Type:

"The Wi-Fi Stinks"

Lots of good things about this hotel. Location is a good base for exploring the area, about 20 minutes from town centre. Close to bus routes and a local high street. Train station about 10 minutes walk. Website helpfully gives a location to park your car for free, since there is a £6 charge to use the hotel car park, and there's a bun fight for spaces. Room is standard Premier Inn, nobody beats them for bed quality. These positives are offset by the appalling Wi-Fi connection. You go through all this form filling to sign in, and then it doesn't work on two out of three devices. Staff are obviously weary about telling customers that it's "temperamental" or "use a different search engine" (What?) Of course, you can upgrade to a more reliable connection, but you shouldn't have to. Wi-Fi has fast become a must-have amenity in hotels. In all other places that I stayed on this trip Wi-Fi was free AND reliable. This even in small independents. Premier Inn need to get their act together on this.

19 Oct 2020

Veeganna

Trip Type:

"Avoid at all cost"

If you want to be ignored when you're trying to catch someone's attention in the restaurant area, be their guest. If you want to wait for 20 minutes for someone to take your order after someone's seated you, be their guest. If you want it to take one hour to have tea, toast and cereal (and you have to make the tea and toast yourself and have to wait forever for someone to put a bowl of cereal down on your table), be their guest. If you want zero vegan options apart from toast with margarine and jam, be their guest. If you can't even have a slice of lemon for your tea if you don't take milk, be their guest. If you don't want your room cleaned at all apart from when you check out (which they don't tell you on check in, we just wondered why no one cleaned or tidied our rooms after a few days only to be told they don't due to COVID. Apparently it was supposed to be on an information sheet in our rooms on arrival, it wasn't). If you don't want to have a toilet brush in your toilet, be their guest. If you don't want your bin emptied unless you specifically tell them when you're leaving the hotel, be their guest. If when you DO tell them you want your bin emptied and they tell you to leave it outside and you don't mind it still being outside overflowing with rubbish, hours later, be their guest. If you want to unsuccessfully try to book parking everyday in their too small carpark and then have to park a 5 minute walk away where you can't stay for more than two hours, be their guest. If you want to stay in a tired and shabby hotel, be their guest. If you want to queue up for over 15 minutes before you have your breakfast and even though you have 'booked your time slot,' be their guest. If you are trying to catch a server's attention and being pointedly ignored, be their guest. If you don't mind being told to 'get the tea yourself' then when you go to the mugs, there aren't any teabags in them (it happened every morning), be my guest (I literally had to stretch over to a shelf where I saw teabags. The lengths I had to go to for a cup of tea in the morning!). I can't believe Premier Inn are charging the same amount (£7.99) for a continental breakfast yet preCOVID it was unlimited pastries, fruit, cereal, juice, toast etc, now it's one pastry, one toast, one hot drink, one juice (poor quality), it's a massive rip off. I have tried, with no luck, to speak to a manager about the unacceptable standards but according to the 'Guest Relations' team, managers don't make calls. I used to be a big fan of Premier Inn but I've been ignored and treated really badly. I had a six night stay there too with my parents and my little girl and spent a lot of money there so being treated like this is unacceptable. It was chaotic, shambolic and no one seems to care about my experience. (I've had emails saying 'thank you, we will feed this back' but that's all, no one will call me to discuss my experience). Well so long then. I will look for another place to be a loyal customer to such as Air BnB or Travel Lodge. I'd like to say that it's been fun but I'm not gonna lie. In the meantime, Premier Inn clearly don't care, they must be raking it in as they're building another Premier Inn hotel in Bournemouth when they haven't even sorted out the problems with this one. Good luck with that one, guys.

13 Oct 2020

691deanh

Bedford

Trip Type: Solo travel

"Dinner in a cardboard box"

If you book the meal deal be aware that dinner is served in a cardboard takeaway box with plastic cutlery. There is a very limited choice although the couple of meals that I had were just about ok. Breakfast is served to your table with all the usual items available so I was puzzled about the dinner arrangement. Incredibly comfortable bed as usual and the room was spotlessly clean as you’d expect with Premier Inn. On the Friday night there was a large number of young people staying and they were as high as kites and stomping along the corridors shouting as late as 5am. Needless to say there was no social distancing in evidence. Perhaps PI ought to employ security guards at the weekends?

10 Oct 2020

Lisa L

Cheltenham, England, United Kingdom

Trip Type: Family

"Superb customer service"

Really impressed with the staff and the professionalism showed by everyone. Receptionist was particularly kind and immediately did everything she could to help us enjoy an emotional stay having just lost my father. Spotlessly clean and great breakfast- would highly recommend.

10 Oct 2020

sharonsS3328TD

Trip Type:

"Lovely staff at tired hotel"

Our stay was ok. We were visiting family in Bournemouth and this hotel location was convenient. This was my first stay at a Premier. The staff were lovely,breakfast was perfect and the room and bed linen were clean. What made our stay disappointing was the overall shabbiness of the interior. The rooms are ready for some TLC although clean where it mattered it was very threadbare with the bathroom requiring a complete refit. It served its purpose but I would not rush to stay again

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Hotel description You'll love to be beside the seaside at our Premier Inn Bournemouth Westbourne hotel, near the golden sands of Bournemouth beach. Whether you're building sandcastles or boosting business, you can count on having a great stay. Watch rugby sevens at Bournemouth Rugby Festival, or take five strolling along the Jurassic Coast. See the Red Arrows fly at the International Air Show, or paint the town red at at one of the city's bars or nightclubs. Finally, hop back to the hotel for a wholesome meal at our onsite restaurant, limited (chargeable) parking - allocated on a first come, first served basis - and, of course, our best bed ever.

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