Bournemouth Westbourne hotel

Having read reviews for this hotel I was quite worried however we have just stayed and had a lovely time. We had a large family room which in fairness was alittle bit out dated and not as nice as other premier inns we have stayed in however was absolutely fine for our stay. The breakfast was nice and friendly breakfast staff. The location is great - bus stop over the road to go into Poole and the beach was a short walk away. Would definitely stay here again. We got a space in Carpark and although I agree you shouldn’t have to pay, it was nice to know our car was close by and safe so we were happy to pay (as we knew we had to pay when we booked hotel)

A basic, budget room, a touch grotty compared to previous stays. On a positive note, parking good, check-in friendly and check-out easy. A great location just outside of the main Bournemouth centre with a nice walk to the beach and other amenities.

Very disappointing customer service and poor handling of an obvious booking error We regularly stay at Premier Inn hotels across the UK through our company’s business account, so this experience at Premier Inn Bournemouth Westbourne was particularly disappointing. When I checked in, the receptionist asked how many rooms I had booked. I replied, “One,” but because I have a very unusual name, I soon discovered a colleague had also booked a room in exactly the same name, for the same company. It was clearly a duplicate booking, with the same guest details and business account. What surprised us most was that nobody at the hotel had identified this obvious duplication before our arrival or contacted us to query it. We explained the situation and asked if one of the rooms could be cancelled. Although we understood the cancellation window had technically passed, this was clearly an administrative mistake rather than someone simply changing their mind. Unfortunately, the duty manager, Raymond, was unwilling to look at the circumstances or offer any practical solution. His attitude came across as abrupt, dismissive and unhelpful throughout. To make matters even more confusing, we were told we still needed to pay for the duplicate room, despite having no intention of using it. We were also told that if we didn’t check in, we’d still be charged. The whole situation was handled in a confusing and unprofessional manner. Adding to the frustration, while we were discussing this at reception there were several other guests complaining about issues including air conditioning, room cleanliness and parking. Yet when we later reported faults with our own room, including maintenance issues and a leaking shower, we were told the hotel was fully booked and no alternative rooms were available. This was difficult to understand given the earlier discussion over the duplicate booking. As a so-called gesture of goodwill, we were offered breakfast. However, I had already paid for breakfast, so they simply wanted refund one breakfast rather than addressing the much bigger issue of the duplicate room. The overall impression was that customer service came second to protecting the booking revenue, even when the circumstances clearly deserved a more reasonable and customer-focused approach. We’ve always had good experiences with Premier Inn elsewhere, which makes this stay even more disappointing. Sadly, because of the way this situation was handled, particularly by Raymond, we won’t be returning to Premier Inn Bournemouth Westbourne.

rarely leave negative reviews, but my recent stay was overshadowed by one staff member whose behaviour was completely unacceptable. The front desk employee who checked us in, Nick, was outright rude, dismissive, and seemed to go out of his way to make the process as unpleasant as possible. From the moment we approached the desk, his tone was demeaning. He spoke to us as if we were an inconvenience rather than paying guests, and his attitude escalated into outright hostility. There was no courtesy, no professionalism, and certainly no sense of hospitality. It felt like he was more interested in exerting authority than helping people who had simply arrived to check in. His behaviour set a negative tone for the entire stay. I’ve travelled widely and stayed in hotels across different countries, and I have never encountered a staff member this unprofessional. It was genuinely shocking, and it left all of us feeling uncomfortable and unwelcome. If the hotel wants to maintain any standard of guest experience, serious retraining — or reconsideration of whether this person should be in a customer‑facing role at all — is absolutely necessary.

We stayed in room 208 which is directly above the main air conditioning unit so very noisy. However our room was very comfortable and clean. We had the meal deal offer which was good value. Breakfast was good with poached eggs available on request. The staff were very friendly but I noticed that sometimes 1 staff member attended the reception, then hurried back to the restaurant to clean tables and take orders and help the customers.