Bournemouth Westbourne hotel

When I arrived early to check in, I was informed that there would be an £15 early check-in fee. I was not told that when I booked the hotel. There is also a parking fee to park at the hotel. I stayed one night and was charged £20.00 to park. There was also a rat running around the car park. The heat in my room did not work, and the windows had been left open to air the room out, according to the person at the check-in counter. The room was freezing cold. The WiFi was very bad in the room. I could not watch anything on the computer as it continually buffered. There was only one person working the reception desk, and he also covered the bar. We waited over 20 minutes just to order a drink. The wait for food was even longer. We ordered beef nachos with cheese, and they ran out of beef, so only one out of the three ordered had beef on them. Breakfast was below average. The bacon had no taste to it and looked old and the eggs were overdone. The person checking our names at breakfast was not the least bit friendly. Overall the hotel is old and dirty looks in desperate need of refurbishment. I do not recommend staying at this hotel.

The bathroom needs a major renovation, the carpet and air conditioning are disgusting. It definitely needs a good management!

We found this Premier Inn to be perfectly acceptable, considering the location, price and how busy it was. We realise other reviewers mentioned it was tired, which is true. However, that could describe almost any hotel in the country now, not just Premier Inns. The staff were very friendly and helpful. There was a useful 10-minute drop-off zone for loading and unloading luggage.

We stayed in room 410. This faces the back of the the building which was not an issue as I was pleased to be away from the front which is on a main road. When we entered, it wasn't warm outside at all and found the window open and Aircon on full. Queue half an hour of waiting for the room to be warm. The bathroom needs a deep clean, tile grouting gross. Home Bargains does an excellent tile grouting cleaner at a good price. Oh and don't forget to do around the taps. The toilet needs a good overnight soak in white vinegar to remove the limescale. It's gross and so easy to fix. The vanity unit is shared with the kettle on a little shelf. Why can't a mirror be underneath the TV? More room and you can sit and use it. Additional tea/coffee/sugar/milk is available in reception. If you plan on having more than two cups between guests grab some extra when you check in. We didn't like the public toilet tissue dispenser. There was only one USB socket. I did expect there to be at least USB A if not USB C sockets next to the bed On a plus. The cups weren't egg cup sized. Bonus. Very good sized bath, nice and deep. We did have hot water. WiFi was fine, managed to stream a film on my iPad with no issues. For the one night we were there. It was fine. It just needs a deep clean and electrical update.

Check in lady was great. Hotel was very tired and dirty. Not all premier inns are equal. Car park full of broken glass from car break ins and best avoided I think. I won’t stay there again. Try other premier inns s in the local area as this one is really below the standard.