Bournemouth Westbourne hotel

The staff were very friendly and our room was clean and quiet at night. Our biggest issue is the onsite parking is very limited. To the point we decided to use a local taxi. So we didn’t loose a parking place. No idea where the nearest off site parking is. It cost £10.00 per 24hrs, so you will need to add this cost to your budget plans.

Whilst the bed was comfortable the room was somewhat shabby, old and unloved looking, the bathroom door didn’t shut without slamming, very nice late at night or early morning. Mould in the shower which is unacceptable. WiFi issues in the room meant you just couldn’t get access of any network, paid or free… Premier in… they now buckle and dime you £15 for early check in (used to be free), pay to park (used to be free). Clearly the bean counters are trying to destroy this company… The hotels are being left to run down with no one really looking after them properly. Nothing Premier except the price.

Very poor, very dirty, and would not eat there. Car park congested and not discounted as advertised. Needs a desperate upgrade.

Overall quite a poor hotel, shabby Decor, ok service, our room needed a refurb especially the bathroom, the toilet bowl was stained and the toilet seat was in hinged. The view out of the window was terrible with a large fence surrounding large steel trunking and ducting and filthy surroundings

Partner and I booked here for a one night get away last minute. I'm a ambulatory wheelchair user and tried calling before booking to ask about accessibility as I always get nervous about staying somewhere with only one lift, no answer on the phone so booked and went This is miles out from the beach, and would be ideal if you can drive. Plenty of parking. We checked in and was given a accessible room on the second floor, the lift was very dodgy and my partner had got trapped in it We had to change rooms as I wasn't happy with the room, I'm asthmatic and cannot tolerate air con, the duty manager was lovely and had went to check which room on the ground floor had windows that open (apparently premier inn is making there hotels air con only) and had found one, however, it was not an accessible room and we took it, but my wheelchair couldn't get in the room and had to leave it behind the door The bed was extremely high I had to struggle onto a chair to be able to get onto the bed, and the toilet was very low and the shower had steps to get into it so was unable to use. I'm disappointed that this is a 'standard' premier inn room as they are normally huge in size and plenty room inside. I didn't want to ask for a bigger room with opening windows as the manager had took so long to sort the room out. The following morning I woke up unable to walk due to my neurological condition flaring so we had breakfast then checked straight out. The staff couldn't do enough for you, but the indoor space and the build they are working with, let's it down. It would be a good idea to have the Accessible rooms on the ground floor especially with only one lift in the building.