Bournemouth Westbourne hotel

No working air con in the room, spoke with receptionist and was offered fans as there were no rooms available to move. They never once mentioned sending someone out to have a look at it, which makes me think they know it wasn’t working all along. Made it impossible to sleep as we were on the 3rd floor

The location is convenient for the pier and sea front. Good parking provided you get there early as availability is limited. The staff are friendly and efficient. Good standard of cleanliness everywhere. The breakfast and dinner were satisfactory (exactly what you would expect from Premier Inn). I booked a single room but even so was disappointed that it was so tiny and very dark - it was necessary to have the lights on all the time. I did not feel that the room was good value for money although it did have a comfortable bed and a decent shower. The whole building looks very tired and in need of updating. There is a smart newer Premier Inn very close by (West Cliff) which I would choose another time although it is slightly more expensive.

Nice clean hotel,lovely clean air condition room,clean bathroom. Lovely comfortable bed. Friendly staff. Great breakfast , Good evening meal. Thank you.

I normally swear by Premier Inns as I always know what to expect and have never had a poor experience until I stayed here. Car park is extremely limited as is the on street parking with a number of restrictions. Anyone can use the car park as it's managed by Horizon so that limits the amount of parking spaces for guests - it's also pay on exit so even if you drive into the car park, find it full and then drive out again, you still have to pay! Disgraceful. If stuck for parking, I suggest parking on Marlborough Road (just to note, only one part of the road is unrestricted). Check in was straight forward (3 of us with 3 rooms) but 2 of the rooms upon entering hadn't been changed or cleaned from the last guests - sheets not changed, dirty towels and litter that had been left. After a 7 hour drive, this was not what I expected. Thankfully the manager had listened to my complaints and handled the situation well - we were given new rooms and a refund on our breakfasts as a gesture of good will. That said, the rooms in general (certainly my own) were a poor standard - dated interior, cramped and tile grout in the bathroom falling down. The positives were that the bed was comfy, the aircon was very good and I had some good sleep during my 3 night stay. Overall, a disappointing experience. The hotel is in much need of a refurb (inside and out) - if they carry out one like they've done with others across the country then it will improve immeasurably.

This hotel is good value for money and is in a great location, with such friendly and helpful staff, the rooms are very clean and the air-con is excellent!