Bournemouth West Cliff hotel

We have just got back from a one night stay here. We booked for an early check inn and everything was ready for us by 11am. Parking is fantastic, I love that there is secure parking underground and that there is a lift directly up to the hotel once parked. Your room key will open the doors to the lift or they have a buzzer system to let you in. There were always plenty of staff around and always so helpful. We were in room 206 which was clean and comfortable. The air conditioning worked well and it wasn't as hot and stuffy as other premier inns we have stayed in recently. Beds were super comfy! We had dinner in the restaurant and breakfast. Both meals were amazing and I think really good value. Debbie was so lovely, and so helpful. All the staff that we spoke to were amazing really. Thanks for a lovely stay, we will definitely come back and stay again.

There was an issue within our room, that has caused undue stress for a birthday break away. Which should not of happened. Times we have stayed there before have been okay, but this has ruin our trust in this hotel.

On a recent business trip to Bournemouth, I discovered that there are actually 3 Premier Inns in Bournemouth. There is not much to choose between them. I selected this one because it has a secure underground car park. Parking is always a prerequisite for me. It was handy to have a large forecourt and drop off area out front, where you can conveniently stop and unload luggage etc. On the downside, this is also a designated guest smoking area, with the unenviable result that you pull up to the hotel to be confronted by a proliferation of hangers-on smoking and vaping around the entrance - really not the best first impression. Access to the car park is actually around the back, so you have to drive around the block to park. You need a valid room key to enter the car park, so luckily, I had checked in first. This is the first time I've walked into a Premier Inn and not been greeted by anybody on reception. However, getting to grips with the automated check-in kiosk is very easy. You enter your name or booking reference to check in and then take a plastic key card from the pile, hold it up against the screen, and your room key is programmed. It is easy if everything goes smoothly - not so good if you encounter a problem or have any queries. Room wise, you basically get what you pay for. The offering is fairly standard with Premier Inn, so you know what to expect. This particular property is purpose built, and fairly new by Premier Inn standards, so the rooms are quite well-appointed. I particularly liked the novelty of a full-length window. There is a Thyme restaurant on site, but I did not sample it as there are other more interesting and diverse choices within walking distance. Other handy touches are that the lift goes directly down to the car park, and there's a handy box to deposit your room key on departure, so you don't even need to check out at reception. All round a very handy location.

I've stayed in quite a few premier inns and this one was the worst! The room was way too hot and you can't open a window and the temperature control wouldn't work so had a really bad night's sleep! The car park was a nightmare not easy to find and not clearly signed and you had to pay, it was a lot of hassle to get to reception not much fun when you have restricted mobility, I definitely won't be staying here again!

Dark and inhospitable throughout. Room basic and bed comfy but only one pillow so bare minimum provided. Understaffed at meal times and not equipped to provide enough food or coffee for demand. Lack of veggie options cooked and ready. Staff friendly and helpful despite this.