Bournemouth East Cliff hotel

Upon arrival very early in the morning there was a horrible smell in the bathroom but we were too tired to worry so went to bed. Requiring use of the bathroom at 6am the smell was putrid, Like a very bad nappy. Upon investigation of the bin the was toilet paper with faeces left in the bin. Obviously we don't know how long it had been left there. Basic hygiene should never have allowed this to happen. I found this totally unacceptable and complained at reception and was offered a free breakfast for us both as small compensation. We accepted offer only to find the English breakfast was only just lukewarm and had been left under the hot lights too long as the bacon was hard sausages rubbery and egg was hard to cut!!! Later food was replaced but the bacon was placed on top of the hot food. Worst experience of our stays with Premier Inn and i certainly won't be staying here again

I stayed at the Bournemouth East Cliff Premier Inn with my family and friends (party of 19) from 10–14 August 2025, and unfortunately the experience fell far below expectations. On our first evening, we had booked a table for 19 at check-in and were assured this would be no problem. However, when we arrived at 7pm, our drinks and food order was taken but not processed until nearly an hour later. Drinks eventually arrived after repeated chasing, but food took almost two hours. Only three meals were served, and the quality was very poor chips were greasy and clearly refried. We politely refused the rest, as it was unacceptable to leave children hungry so late in the evening. Staff apologised and offered biscuits to the children, and we were assured a refund would be arranged. The following morning, while queuing for breakfast, we were shocked to be told our breakfast booking had been cancelled and that we were banned from dining in the restaurant for the remainder of our stay. This was the first we’d heard of such a decision. The lack of notice caused huge difficulty one member of our party has mobility issues and two children are neurodiverse, so arranging alternatives at short notice was stressful and upsetting. What made matters worse was the response after raising this with Premier Inn Guest Relations. While staff on the night admitted fault and were apologetic, the company later insisted the decision was “appropriate” and refused to offer any further compensation or explanation. We have always trusted Premier Inn for reliable, family-friendly stays, but this experience was very disappointing. Not only were we let down by poor service and food standards, but also by the way the situation was handled afterwards. For families, especially those with additional needs, I cannot recommend this hotel.

Lovely hotel with friendly staff BUT a nightmare getting in and out of the car park as the reception is never manned. Stayed for the weekend and had to chase the staff many times. We won’t be coming back here due to this only! If not coming by car it’s great! NEED more staff!

Very disappointed in this Premier Inn , poor standards , awful food, not very friendly staff , dirty rooms , would not return

My hubby is wheelchair bound and we found our room no 602 exceptional perfect for my hubby The food was always very good and the staff always keen to help Ashley and Mustafah were especially lovely and helpful the location was a bit too far out for us as Bournemouth generally hilly thank goodness for a reliable taxi service pushing a wheelchair was very very hard work