Bournemouth East Cliff hotel

We stayed here for 2 nights as our son was playing in the Beach Fest football tournament. Initial impressions inside the hotel were good, the staff were friendly and the reception area was clean. However, the car park area underground had a strong smell of urine, but this isn’t the fault of Premier Inn. On arrival to our room (912) it was baking hot so we immediately put the air conditioning on but it didn’t seem to be doing much. The toilet also had dried urine on and the bathroom smelt. We raised this with reception who were very apologetic and agreed to go and sort it out. We then went to the beach for a bit and on returning the bathroom was better. We then tried to eat in the restaurant but despite it being quiet we were told there was a 30min wait. This was most likely due to the woeful staffing levels. It seemed like only 2 front of house and 1 or 2 in the kitchen. For a Saturday night in Bournemouth during the summer, I would imagine they could do with a few more. We found somewhere else and when we came back our room was like a sauna despite the air conditioning being “on” the lowest temperature and highest fan speed. The corridor outside was also very hot. My husband went down to reception and they said they would reset the air conditioning but also gave us a large fan which was a godsend and allowed us to get some sleep. The next morning breakfast seemed very disorganised and the food standard was far below what we have had in other Premier Inns. Our room was still baking on Sunday night despite the a/c being reset. The small area by the door was cool but that was it. The bathroom was in need of a refresh as there were marks on the walls and the toilet flush was broken. The shower however was very good and it’s always nice to have the shower gel etc as they’re good quality and with nice fragrances. We also had to report misuse of the disabled parking bay but there wasn’t a staff member who could help us, so we had to email. Not really helpful when we needed that space (I am a blue badge holder) but had to park further away. Monday morning the breakfast was much better and I think this was mostly down to the wonderful staff member Josh. He was very organised and seemed to place importance on higher standards. He was also extremely friendly and helpful, a real credit to Premier Inn! The whole staff in general were good but I think they’re probably let down by the lack of resource to allow them to do a thorough job. It’s obvious measures have been put in place under the guise of “customer convenience” but it really isn’t. I would much rather speak to a person than a screen (which incidentally didn’t actually work properly to check us in anyway!) Unfortunately we wouldn’t return to this hotel unless we could be assured that the rooms have fully functioning facilities and some other improvements are made (marked walls, peeling wallpaper etc). If it was on staff alone, we would return, but sadly it’s not, and I feel Premier Inn are making it hard for them in the aim of cost saving/streamlining.

This review is about a special member of the staff called "Ayse" I used the lockers to leave my luggage so that I could see more of Bournemouth my last day. I love beach (swimming in sea water) but left my belongings for the beach inside my luggage thinking about the forecast that said that it would be a bad day. I went for a walk and realised that forecast was wrong. I came back to the hotel just in case I could take the clothes for swimming but didn't have hope as I read that once luggage is in the lockers you can't mess around even they may charge you again with new slot! Luckily I found this lovely and nice lady that understood my needs and thanks 🙏 to Aysa I could take them and also let me use the toilet to change my clothes. She really made my day and so greatful to her as It meant a lot to me to be my last day in sea water, swimming is like a therapy for me, as Im not having good days in the last months. Thank you so much and so sorry to the cleaner as I took more time to get changed as I have my monthly women thing. Thank you so much again Aysa. We need more people like her in this world that shows how to be empathetic and understanding.

the staff were excellent and it was a lovely break we come down from Banbury i have made some of my friend and we met them yesterday The staff were lovely

I am writing to share feedback regarding my recent stay. While I was completely satisfied with the quality and comfort of the room, my experience was significantly impacted by poor customer service. During our stay, we experienced very poor service from a female staff member who was consistently abrupt, heavy-handed, and unapproachable. Simple courtesies, such as acknowledging a "thank you," were completely ignored. While I appreciate that other staff members were welcoming and pleasant, this particular interaction created an uncomfortable environment. Furthermore, when I escalated this issue to the duty manager, I was met with a rigid and defensive explanation of terms rather than an apology or constructive resolution.

We had a great stay at Premier Inn Bournemouth East Cliff. The location was excellent, just a short walk from the beach and within easy reach of the town centre. The room was clean, the bed was very comfortable, and everything we needed for our stay was provided. The staff were friendly, welcoming and helpful throughout. A special mention goes to the restaurant team, who managed to accommodate our party of 11 for dinner at very short notice. We really appreciated their flexibility and the service they provided. The food was good, and we enjoyed both dinner and breakfast. The only minor area for improvement would be the breakfast service. On a couple of mornings there was a short wait for some of the hot food items to be replenished, but it wasn't a major issue and the food was fresh once it arrived. Overall, we had a very enjoyable stay and would happily return if we visit Bournemouth again. Many thanks to all the team for making our trip so enjoyable.