Torquay Harbour hotel

Premier Inn Torquay Harbour. The first time we stayed at this hotel was in 2025, we encountered no major issues other than the hotel car park lift not working at the time so had to do a long walk round with all the suitcases at check in and check out which was a bit extreme and proved to be difficult in warm weather. This time; the check in was very swift, self serve kiosk in the reception area, instructions on the kiosk that assisted with this process and a lot easier than waiting at a desk while others are checked in or checked out by staff members. Did not see any staff members during check in, so could be slightly lacking of welcoming. We got to our room (family room) 1 double bed and 2 kid single beds. Room very small, and beds cramped together with little space to get in between each bed, rooms could do with being a bit bigger if they’re gonna be advertised as a family room for 4 people. There was a small amount of toilet tissue in the toilet tissue dispenser to say the room had just been cleaned ahead of our arrival. I had to go and ask for some more from the housekeeper. The housekeeper came across as very unfriendly and slightly miserable unfortunately. The mattress on the other hand was very comfy, and we had a great quiet nights sleep, no banging of any doors or noise heard overnight. Curtains nice and black out which is good also. Car park - the lift worked this time, however there are a group of homeless people taking up camp at the bottom of the lift area. There was a strong smell of urine, general uncleanliness and cigarette smoke filling the area. This is unpleasant for guests when first arriving and then having to use this lift to access car etc. I paid for parking in the Torbay council side of the upper floor car park that was closer to the lift (£11 for 24hours) so slightly more than the Premier Inn car park but lot closer to the hotel. The Premier Inn car park is ridiculously far and I think it’s ludicrous hotel guests are being asked to park that far away from the main hotel. The restaurant was unfortunately closed on the first evening and also in the morning for hot buffet breakfast. I asked staff why and they said that the chef had not shown up. Complete and utter let down, so poor. The restaurant only offered continental breakfast for £8.50 per person so I ended up going to a lovely nearby sandwich shop called FOOD opposite the Co-Op and got 3 hot bacon sandwiches for £9.80, would recommend this place to anyone. I would not stay at this hotel again unless improvements have been made re the above.

Great location, and views, there is a car park on site which has spaces allocated to the hotel at a reasonable rate. No need to look any further for a place to stay

We stayed in a premier plus room & it was amazing. What helped was the amazing 2 ladies who looked after us whilst we stayed. Being polite , helpful & always looking after our room & filling up the drinks . These 2 ladies were fantastic ( Suzie & Debbie ) it would not have been the same with out them . Thank you .

Nice lounge area & convenient for the Harbour. Bathroom dirty with thick black build up on shower doors, filthy marks on bath side, walls & door. Cleaner knocked on door & walked straight in at 1500hrs, even though I hadn't asked for the room to be cleaned. I asked to move rooms as there were a couple guys going for a fag every 15mins until 0300hrs in the morning. Again, one of the managers walked in my new room in the afternoon. safety is my concern as to why they are just walking in & difficult to communicate with as didn't speak hardly any English.

Relaxed comfortable communal areas, room clean and comfortable. Appreciated having a bath in bathroom, the breakfast was great.