Torquay Harbour hotel

No one can get it right 100% of the time but Premier Inn really hit the mark for us during this stay. Travelled with my parents and my son to visit family for four nights and we were met by the most phenomenal customer service by Joanne and her colleagues on the first evening (sorry I didn’t get all your names!), they popped out with a little chocolate bar for my son and had some books we could borrow during our stay which he really enjoyed while we had a drink in the bar on our first evening. Joanna - who seemed the be the most multi-talented human to exist managed to simultaneously be a chef, a team leader, a friendly face for my son and an incredibly efficient and hardworking leader. In fact, this team seemed to be the most slick of any in the many premier inns I’ve stayed at across the country. To add - this was half term week and it was absolutely packed out in the hotel, they also accommodated an additional theee members of my family who live locally for breakfast and got the kids paper to draw and colour. I choose Premier Inn because ‘you know what you’re signing up for’ but actually, with the team here, the hotel takes on a whole new friendly, warm atmosphere. It’s not often a team seem to be all pulling in the same direction but this one certainly was. The leadership is clearly working to have created such a slick group. The hotel was clean and modern and the bar was really relaxing. We knew the parking situation before we booked so weren’t disappointed. The only tiny niggle is that there’s only two lifts serving the entire building for both customers and staff so they become very backed up, I took the stairs wherever possible as the stairway as clean and bright. Really looking forward to staying again. What a fantastic group.

Absolutely disgusting service. Person on reception was rude and very arrogant. Disgusting attitude towards me. To he honest they were an as**ole. I've never been treated so bad. Won't be staying here again.

Had a 2 night stay here with a friend, the hotel was clean and try and not far from the town centre. The breakfast was ok and you had tea and coffee kettle in the room, was nice and the bed was comfortable and not far from restaurant around the corner from the hotel You can get free Wi-Fi but if you want the other one you had to paid £5 for it and a £15 charge for an early check. The staff was nice and friendly

Good clean room.helpfull staff Easy parking. Fruit at breakfast is still that awfull hard little berries Could be improved. Check in easy..value good. THE COOK WAS SEEN PLAYING WITH HIS PHONE THE SAME TIME AS PLATING UP WITH HIS FINGERS. HOW UNHIGENIC IS THAT.. surely that filthy device could be banned from the kitchen. Oct 11

So we arrived Monday afternoon after a hell off a 5 hour drive from port Solent branch we was staying with premier inn premier rooms. This hotel, we’ve stayed at prior. 3 occasions it’s central newish and amazing views from the harbour rooms. We arrived as i stated and my husband checked us in. 512. Room was clean. On the small size off other branches and when I went to use the toilet I noticed black mould. On the grout ships dispensers wall. Floor. I advised reception she changed us to 510. Which was worst. I took the key down and said we’ll stay in 512 and wait for a cleaner. Waited. We waited, until after breakfast I spoke with the duty manager Sam who when challenged he said we have no hotel manager and about 5 team on shift. They will get to my room. For 10am today. It was 0745am. Not showered for over 22 hours now and I was getting grumpy anyways long story short Breakfast superb. Our 2 night stay turned to us abandoning our 2nd night as no cleaner showed up. ! The head office customer service line gave me a refund. I also witnessed a bar staff member hand over a pair off scissors to a young 12/13 girl with two other children with her. Then they left the hotel and they tried to steal a bike chained outside with a rubber lock. I challenged them and they ran into the Hampton facing touch they kicked out as they was local pests apparently, I informed all this to Sam to which he suggested I was losing until I told him to view his cctv ! We will not be back but the cantons looks superb facing