Torquay Harbour hotel

Absolutely disgusting service. Person on reception was rude and very arrogant. Disgusting attitude towards me. To he honest they were an as**ole. I've never been treated so bad. Won't be staying here again.

Had a 2 night stay here with a friend, the hotel was clean and try and not far from the town centre. The breakfast was ok and you had tea and coffee kettle in the room, was nice and the bed was comfortable and not far from restaurant around the corner from the hotel You can get free Wi-Fi but if you want the other one you had to paid £5 for it and a £15 charge for an early check. The staff was nice and friendly

Good clean room.helpfull staff Easy parking. Fruit at breakfast is still that awfull hard little berries Could be improved. Check in easy..value good. THE COOK WAS SEEN PLAYING WITH HIS PHONE THE SAME TIME AS PLATING UP WITH HIS FINGERS. HOW UNHIGENIC IS THAT.. surely that filthy device could be banned from the kitchen. Oct 11

So we arrived Monday afternoon after a hell off a 5 hour drive from port Solent branch we was staying with premier inn premier rooms. This hotel, we’ve stayed at prior. 3 occasions it’s central newish and amazing views from the harbour rooms. We arrived as i stated and my husband checked us in. 512. Room was clean. On the small size off other branches and when I went to use the toilet I noticed black mould. On the grout ships dispensers wall. Floor. I advised reception she changed us to 510. Which was worst. I took the key down and said we’ll stay in 512 and wait for a cleaner. Waited. We waited, until after breakfast I spoke with the duty manager Sam who when challenged he said we have no hotel manager and about 5 team on shift. They will get to my room. For 10am today. It was 0745am. Not showered for over 22 hours now and I was getting grumpy anyways long story short Breakfast superb. Our 2 night stay turned to us abandoning our 2nd night as no cleaner showed up. ! The head office customer service line gave me a refund. I also witnessed a bar staff member hand over a pair off scissors to a young 12/13 girl with two other children with her. Then they left the hotel and they tried to steal a bike chained outside with a rubber lock. I challenged them and they ran into the Hampton facing touch they kicked out as they was local pests apparently, I informed all this to Sam to which he suggested I was losing until I told him to view his cctv ! We will not be back but the cantons looks superb facing

Arrived early was aloud to check in early staff really friendly and helpful food in restaurant was excellent in all can't fault at all five outta five already rebooked for Christmas