Seaton hotel

In seaton to visit family , good location but understaffed, staff on site were helpful but let down by management ,dirty rooms need a refurb , restaurant food inedible and a hygiene risk

Room was fine but bath slippery with no grab rail and using the shower was a hazard. Tyme restaurant staff were great but there was not enough of them. It took 75 minutes from sitting down to the starters being served. We felt that was unacceptable and if Whitbread can't deliver an acceptable level of service they shouldn't offer a restaurant facility. Several people who wanted to eat were being turned away because of limited kitchen capacity.

Had the most amazing 2 night stay at Seaton with my daughter .. Lovely front facing room with the legendary beds! So comfortable! Breakfast was absolutely gorgeous from the full English to the warm croissants and other pastries! Reception and restaurant staff was beyond helpful .. Its alway a pleasure to keep returning to Seaton

Good for a night stay if you dont want anything to do with the resturant. But steer clear, massively understaffed, slow and poor quality food with zero atmosphere and freezing cold from the air conditioning.

Accommodation wise, couldn't be faulted. However, our evening meal experience was completely spoiled by the over excessive work-load put on the poor girl alone behind the bar. Not only did she have to fulfil her bar serving duties all by herself, as well as being the only waitress, she also had to act as the sole receptionist, constantly moving from the other two jobs in order to receive and sign in new guests! She was rushed off her feet and though it was obvious that she was trying her level best to juggle the three tasks simultaneously, it was equally clear that far too many responsibilities were being foisted on her shoulders. In my opinion, nobody should be made to work under such trying conditions, having, as it did, a perfectly understandable effect on the overall efficiency. Obviously, this can sometimes cause some frustration among customers, but my personal overall take on the situation was one of sympathy and plain embarrassment for the poor girl. I will add in conclusion that, in my experience over several visits to this and other Premier Inn outlets, this was by no means a 'one-off', but rather a clear picture of a regular staffing policy.