Seaton hotel

You always know what you get at a Premier Inn, a decent clean room and a good mattress at a reasonably cost. Although we are always welcomed by friendly and efficient staff we must say that in this instance the level of service given by the duty manager, CHLOE B far exceeded our expectations. This young lady is a credit to Premier Inn

Having read a number of negative reviews, the first day seemed to me to be proving them wrong, a nice room, comfortable bed, a decent breakfast and helpful staff. However, it soon became clear that Premier Inn may be the RyanAir of hotel chains. 1, We booked bed and breakfast bit were told on arrival that we had to pay an extra £2 per person per night for a full breakfast, despite the advertised unlimited breakfast. "Our famous unlimited Premier Inn Breakfast" from their website There was no mention of this when we booked 2. Free internet was advertised but clunky, unsecured and unresponsive. A better connection was available for an extra charge. "Enjoy free Wi-Fi throughout your stay at Premier Inn. Simply select ‘Premier Inn Free Wi-Fi’ from the list of available networks and get connected". From gheir website. There was no mention of this when we booked However, the highlight of the stay was the 18 times we had to ask for a new key, especially the time when the woman in reception did three failed keys in a row and had to go to the room with me and let me in with her staff key. This is not a unique or even uncommon experience and I refer you to metal things that you put in a hole in the door and turn. I think they are called keys and have had a 100% success rate since the middle ages.

We originally were going to stay 4 nights, but with the being quite wet, we only stayed 2, with the receptionist, according to the invoice, arranging for a full refund for the two days not stayed. Arrival and checking in was smooth. I had asked fow two rooms next to each other, but in the event, they were opposite. Perfectly ok. The rooms were clean, and had everything you needed. Except... Chris's room was missing a bulb in one of the bedside lights. The really helpful receptionist got a replacement quickly. Also, Chris's card activator in the room was tempermental, and needed a solid tap in the wall direction in order to work. My room - no bulbs in either of the bedside lights. Again the recptionist managed to find replacements and fitted them. The TV would not work - it turned out that someone had turned it off at the wall plug, which was hidden on the behind the TV. On trying to use the desk light, it turned out to have bo bulb. It turned, there was not a single spare in the whole hotel! WiFi - that was abominable! The free connection consistantly gave sppeds of around 600k upand down. Again, the receptionist upgraded me to the £5 a 24hr premium. This only gives 8Mb! In this day and age? REALLY? Dinner in the restaurant was ok, and with the individual prices, I recommend the meal deal! Breakfast was ok, nothing special, but hot and filling. If it wasn't for the service the receptionist gave, the review would be 3*, but she was so helpful, it became 4*

We have used Premier Inns around the country for years, but following our stay at Seaton, will not be using them again. There was mould on the bathroom ceiling and shower tray, and we had to go down to reception for toilet roll. I WILL NEVER STAY HERE AGAIN

I stayed 2 nights with my family a week apart. On the first night we got to our room and the sink was blocked, dirty and had a horrible smell to it, there was an poo stain on the toilet and the desk below the tv had stain all over it giving us the impression our room hadn’t been cleaned. In the morning there was no hash browns, cereal or croissants there was also no juice and the coffee machine was out of order. When we was finished there were no napkins anywhere and when asked for some got given a roll of blue roll. On night 2 our room had no toilet roll. In the morning no tables were cleaned so we had to sit on a dirty table until someone came over to clean it and still there was no coffee. Staff were running around and there was only one person dealing with everything. Feel sorry for the staff dealing with dirty tables, checking customers in and behind the bar. The lack of staff is a genuine concern