Plymouth City Centre (Sutton Harbour) hotel

In a historical part of central Plymouth with marina views, close to the National Marine Aquarium

TripAdvisor Traveller rating:

1,725 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 1,807 surveys

Location

Map unavailable

Please upgrade your browser to use this map

Upgrade Internet Explorer

28 Sutton Road, Plymouth, Devon PL4 0HT

Sat Nav Directions: PL4 0HT What 3 Words: ///glare.tiny.fats

Directions: Take A374 to Plymouth from A38 Marsh Mills roundabout. Follow signs for Coxside and National Marine Aquarium. Turn right at traffic lights after Leisure Park. Next to the Lockyers Quay Premier Inn, opposite Lockyers Quay Table Table. Please note: There are two Premier Inn hotels situated next to each other, this hotel is the larger of the two.

Read less

Transport and local information: National Marine Aquarium 0.5 mile
Plymouth City Centre Shopping 0.5 mile
Mayflower Centre 0.5 mile
Plymouth Train Station 1.5 miles

Read less

Hotel Parking:

Chargeable parking is available at £6 per 24 hours. Parking is managed by Horizon.

reviews

Traveller reviews brought to you by

Location

Sleep Quality

Rooms

Service

Value

Cleanliness

Write Review

Read Reviews

1-5 of {{1725 | number:0}} reviews

16 Sep 2020

Keith D

Burgess Hill, United Kingdom

Trip Type: Business

"A disappointing stay"

Stayed here whilst on a business trip, wish I hadn't, there is another Premier Inn about 50m away, I wish I'd stayed there. The hotel room was fine, clean comfortable as per normal premier inn. What let it down for me? There is an on-site restaurant that's closed, you can have take away food prepared to eat in your room. I asked if the bar was open to have a drink, yes I was told at reception, went through; only bottles or cans. Ok I'll have a bottle of beer please, it was given to me. Is it a screw top? No, there's a bottle opener in your room! The bar isn't open then I said, thanks but no thanks I'll go elsewhere. (I appreciate the difficulties during the covid period, but I've been staying in Premier Inns a lot of the time and this is one of the worst. Parking during your stay - £6 per night! (It is a City Centre Hotel!) I asked reception about somewhere I could go to eat, I was told about a 5 minute walk past the Aquarium. When I left I found a Brewers Fayre (The Cookhouse) 2 mins away at the next door Premier Inn that was fully open! Down side was because it wasn't able to use my prebooked food allowance slip from the Premier Inn I was staying at there. (Come on Whitbread sort it out!!). Had a lovely meal there and the view on a late summers evening was superb across Sutton Harbour, felt like you could have been in the med.

12 Sep 2020

Chrissie C

Chillenden, United Kingdom

Trip Type: Business

"Mr C"

This trip was part business (for me) and part leisure (for my wife). I had to complete a business transaction on my laptop on the first evening of our two-night stay. I always book Premier Inns as they have free Wi-Fi and a good breakfast. Unfortunately, the WiFi was not working for my laptop - I even tried the ultimate WiFi and that didn’t work either. (It did work for mobile phones though). We had to venture out to the nearest cafe and take my work documents and laptop with me to use their WiFi! Having said that, it was the only negative about this hotel, as all the staff were so friendly and extremely helpful. A quick mention for the heavily pregnant Sofia, and also the very jolly Danny, who were both excellent - but all the staff were wonderful, even the cleaners were friendly - though it must be difficult for them all at this odd time of social distancing. The hotel is well situated for the Barbican where there are bars and restaurants and various shops too. All in all a good stay, with a black mark regarding WiFi so if you need the internet for a laptop please check before you book.

4 Sep 2020

alexn41

Kingston-upon-Hull, United Kingdom

Trip Type:

"Cheap and cheerful with some improvements needed. "

We have stayed here several times previously, and have always been happy with the service and cleanliness, as well as the location. Nice and easy walk to the centre whilst being tucked away. This was our first stay since the pandemic. There are a few issues which cropped up this time which may be worth the brand thinking about. First, they seem to be quite understaffed for the number of customers staying. It didn’t matter when we popped by to speak to reception, there was rarely somebody there to speak to initially, and if there was then there was a large queue waiting! The service we received after our wait was always friendly and efficient though; we can not fault the staff who are obviously doing their best in a difficult situation. Our room on entry was as clean as you would expect which was reassuring. However we had to make a trip down to ask for extra pillows as these are no longer provided in the room. Whilst we were down there, we mentioned the room (on the 3rd floor) was very hot and could we have a fan. The first chap my husband spoke to seemed a bit put out and grumpy with us mentioning this as though he didn’t believe it! Luckily, another staff member overheard and sneakily gave us a fan to take up. We were very grateful for this as I always find their rooms very warm, and the air conditioning is locked so you can’t cool it below a certain level. It’s also slow to cool the room down. Really our main issue comes with the cleaning. We were there for 6 days/ 5 nights and were told on checking in that there would be no cleaning throughout our stay. I realise this is to protect their cleaning staff, but I have to say, having seen them wandering around, chatting in groups throughout the hotel, with very few wearing masks, not even in the main public lobby or the lifts, their cleaning staff don’t seem particularly bothered themselves! I assume that, as above, it is due to the number of staff they have on hand; I presume a lot are still on furlough. However, we had to go repeatedly to reception for refills of milk, tea, coffee, and toilet roll, and had to resort to cleaning our mugs in the bathroom sink with the hand soap! I can totally understand there is no need really for the extra cleaning if you’re only there for a couple of nights, but we were there for a while and would have really appreciated some fresh towels, clean mugs, more toilet roll and maybe a hoover round at least once during our 5 nights. You do still pay for a hotel experience, and although we expected changes due to Covid, we were a little disappointed. The other thing is that the Wi-Fi is extremely poor. There are two services, the free and the Ultimate. I spent much of the first evening struggling with the free service; very slow and was being repeatedly thrown off and having to reconnect. I therefore decided to pay for the Ultimate service at £15 for a week. This, if anything, was even worse! At its worst, I was unable to connect at all for most of the day (to either service!) and at best I was thrown off the service at least once a minute. Don’t bother paying is my advice! Breakfast we found was superb. We booked our times at the front desk and we had no problem at all being shown to a seat once we turned up. We much preferred the new table service to the buffet; you can still order whatever you like, but it all seemed much more fresh and certainly much hotter. No waiting around for them to refresh the beans or queuing up because a new tray of sausages had just appeared! Overall, the staff were helpful and friendly as ever. I really felt for them as there were quite clearly just not enough of them for them to provide their usual levels of service. We were disappointed with the cleaning service, but that will have been a directive from head office I would imagine and not down to the individual site. However, I do feel that if you’re expecting your customers to wear masks in the main thoroughfares and lifts that you should expect your staff to as well. I would not expect them to wear them all the time, especially not if you’re running around serving breakfast and taking orders/speaking to customers, but I do feel the cleaning staff could have worn them whilst hanging around in corridors waiting to clean, or whilst chatting in the lobby/going up and down in the lifts. It would be good for the staff to lead by example.

1 Sep 2020

2dpigeon

Trip Type: Family

"Staff and loo roll shortage."

A five night stay at the familiar Premier Inn, was blighted by a disorganised staff team and a shortage of essential supplies. We are fans of this hotel chain but when they'd lost all the breakfast bookings one morning it was a free-for-all to secure a table. We were lucky to get a place within minutes but later breakfast guests had to wait. The manager was stressed and short with guests, took no ownership of the error and his manner was prickly. The other inconvenience was when we ran out of toilet roll. When I requested some at reception, they had completely ran out. When I suggested asking their neighbouring Premier Inn to provide some supplies, we were told they were too low on stocks to release any. This was hours after requesting toilet roll earlier when we were promised that some would be delivered to our room while we were out for the day. This was basic hotel and hospitality management that failed to deliver.

30 Aug 2020

4321allanl

Penryn, United Kingdom

Trip Type: Family

"COVID-19 visit"

We are here again but this time it’s different due to the Covid-19 situation. The bar and restaurant isn’t open (take away only) but at the Premier Inn up the road it is all open. Breakfast is busy due to number of tables and the Covid-19 changes, the staff are still the best asset and going the extra mile. All tables etc were deep cleaned after use. The breakfast was as good as ever. The only problem we encountered was that we were locked out of the room due to the cards being locked after one night but this was soon sorted. We will use Premier again. Thanks Allan & Family

See Reviews on tripadvisor.com

Close Review

Hotel description Dream of life on the open waves with Premier Inn Hotel Plymouth City Centre (Sutton Harbour). Just minutes from Plymouth's bustling shops and buzzing nightlife you're in a great location. And if you're here to work, we're close to key destinations like Babcock Marine too. Get nose-to-nose with sharks at the National Marine Aquarium. Picnic on the green at Plymouth Hoe, or browse through quirky galleries on the historic Barbican. Settle down for a show at the Theatre Royal, or catch some live music at Plymouth Pavilions. Then relax in our tasty restaurant and drift off in your extra-comfy bed.

Read less