Paignton Seafront (Goodrington Sands) hotel

We stayed for one night in September. We had two rooms, one accessible room and one family room. The rooms were on different floors which was not great. The rooms were clean and comfortable. The accessible room was huge with a walk in shower. We had no WiFi for our stay. Reception said they have had problems with it for months. They said there is sometimes more luck getting on outside! Frustrating not to have been told in advance as I could have planned.

Booked an accessible wet room for myself and my wife for the 18th September for 3 nights. When we arrived we were informed that our room was double booked and therefore not available. After a 200 mile drive we were so disappointed that we drove 200 mile home. On the morning of our arrival we were sent an email saying how much they were looking forward to seeing us. Both myself and my wife are disabled pensioners and we were treated absolutely shocking.

We would not stay there again, not friendly, unwelcoming. Our room was not ready on time, we had to wait over an hour for our room to be done. The food in the Brewers Fayre next door was lovely.

Firstly where & when did trip advisor get the photo of the hotel, it must be 10 years out of date & that's being kind, I don't think it's seen any outside maintenance for many years. The inside looks the same, very shabby, I've seen much better carpets in a skip. Didn't see anything about the £7:50 PER NIGHT parking charge when we booked! Room 2 was shabby, bathroom floor was filthy, looked like only the middle of the floor had been mopped since it was fitted. Bed was comfy, linen was clean, overbath shower was good just watch out for the kettle! it's stainless steel outer shell with no insulation means if you accidentally touch it after it boiled you'll scold yourself.. Location is excellent as the torbay is beautiful. Most of the staff where excellent but had to complain about various things, told to ask for the room to be cleaned if staying for more than one night, then told that staff had to many rooms to clean to service our room! But after complaining it was eventually done. Booked meal deal for convenience and this was good but had to complain about extra charges added as the wording on the information sheet was unambiguous and misunderstood by the staff. I have used premier sites for overnight stays many times but very disappointed with this one, we were staying for a number of days visiting relatives and attending a wedding and location suited our needs being on the bay but I wouldn't stay there if I'd known how shabby it was. DISAPPOINTING LENNY HENRY! And That you advise for them...must have paid you well! 🤑😏

I expected the place to be in better condition, as it is fairly new. However, the bathroom was in very poor condition, with rusty fixtures, peeling paintwork, and dirty grout between the tiles. No matter how many times I tried, I could not get a permanent internet connection with the Wi-Fi. I was not aware of the £7.50 a day parking charge until after i had booked and paid for my stay. I had to go back to reception to replenish the tea, milk and sugar as only 4 of these were supplied for the 4 days i was staying.