Paignton Seafront (Goodrington Sands) hotel

The service in the restaurant left something to be desired. First thing I noticed was there was more food and litter on the floor than there was on the menu. Next we waited 20 minutes to give our order being walked past twice by staff. On the 3rd time we stopped the waiter and asked was anyone going to take our order? He then informed us we needed to order at the bar. This should have been made clear when we where allocated a table. Hotel was very dirty and scruffy from the outside.

Great location and a sea view helped. Staff friendly and helpful. Room was claen and comfortable. Wall mounted HDMI port was broken.

The whole hotel was grubby. We paid extra for a sea view room which was in the older part of the hotel, which seriously needs updating. We were exhausted when we arrived so atempted to sleep at around 10pm and were woken up by slamming doors. The restaurant attached, piped music through speakers until after 10.30pm and then woke us up at 7.55 played very loudly. There was a fire alarm at 8.20 which woke me up again. On checking out we talked to the receptionist who just gave us the card for a review. The good night's sleep promise policy was not mentioned. We have stayed an quite a variety of hotels and this is by far our worst experience. I would not recommend at all, in fact I would advise to avoid. There were no apologies or attempts to mske right.

Reception staff - Really disappointed at stay here this time. We have stayed here countless times and we are always greeted by friendly staff, however I was really shocked and disappointed at the reception staff on the morning of Tuesday 7th April. I was waiting in the reception area with my 5 year old, waiting for my partner to come down and there were 3 reception staff acting very unprofessionally. They were shrieking, making daft noises and some of the comments they were making in front of us really shocked me. For instance: ‘Why is it so busy?’ ‘Because it’s half term and people are on their holidays “Well those people are idiots” I was shocked that this comment was made especially when we were stood there! We were there on our holiday, does that make us idiots? I am all for having a laugh and a joke in the workplace, but comments like that in front of guests was inappropriate and unprofessional. This has tainted our experiences here because this is-was- our favourite place to come due to its location and normally great service.

Beautiful location and very friendly staff , my room was perfect and the bed ; the only fault I found was those silly skin on fries on the menu Please give me the option of Chunky Chips guys .