Newton Abbot hotel

We as a couple always stay with premier inn whilst on our travels. We've only been disappointed a couple of times and this unfortunately is one of those times. Paid extra for the premium room only to find Cobwebs in the corner, badly stained carpet. Badly made bed which I had to remake.(The duvet cover was all scrunched up at the bottom) there was no choice of coffee pods and had to go to reception for teabags.

I’ve stayed in many Premier Inns over the years, they were always clean, competitive and offered a good breakfast. After staying at the Premier Inn Newton Abbot, those days are clearly over and this will be my last stay. On arrival, was directed to reception by staff outside, went into reception to find it empty. The one directing me was the receptionist, yet didnt follow me straight in but kept his conversation going with colleagues. Then the hotel just wasnt clean, the room, bathroom and the corridors. The curtain was hanging down, broken away from the curtain track and wouldnt close properly. They clearly hadnt hoovered under the bed either. There was dirt between the toilet seat and lid, again not cleaned. The matress also wasnt the best, dipped on the one side. Made sleep uncomfortable. Booked the hotel Feb 2nd. Told a few days before out June stay that the restaurant had restricted menus due to refurb. Told so late they removed my choice to go elsewhere. Dusgusting, Id booked 2 rooms. One was for my son and his partner the other for me and my wife. 20th June was a hot day, our room was very hot, i had the air con on but just thought it feeble. After a couple of hours my son had knocked as we were going to dinner, he asked why we didnt have the air con on. His room was very cold. I spoke to reception who told me it will be fine now theyd change it to cool as my setting on their system was go warm!!! Hottest day if the year lets set the system to heat! Madness, took quite a while to cool the room

Bed great but that’s where it ended room smelt of old hoover bags on arrival then window sealed shut thought that was illegal poor WiFi limited tea coffee no biscuits the bathroom on the surface clean but very tired mould in grout and on ceiling not a pleasant stay person above really noisy sound proof very bad and doors slamming at all hours right up to 3:30 am very sleep had considering and not helpful when having to drive 5 hours to return home would not use again grubby and grub needs a complete overhaul nothing like they show on the adverts

The hotel was rundown and there was rubbish outside when we first got to the hotel. Hotel room was tidy but grubby, with stains on floor, walls and duvet. One staff member was particularly rude when going for supper. In the morning the cooked breakfast was cold and of very low Quality As well as not opening on time

The room itself was fine .Very clean and tidy. Restuarant area leaves a lot to be desired..We understood from staff its being sold off and a new one being built within the hotel but it still should be kept clean and tidy. The carpet was absolutely filthy. Paint peeling off walls /ceiling in places. Looks gloomy in there. Outside bins were overflowing from saturday till sunday (when they were emptied. Bin for cigarettes overflowing too. Having said all this I must say the staff were very friendly. Felt sorry for lad in resturant sunday morning it was fairly busy and he had to do everything as he was by himself..Breakfast sunday was a bit off as half the dishes were empty with people having to wait for items.I thought Premier Inn kept them topped up?? As has been at other ones we,ve stayed at..Maybe larger serving dishes are required as they were very small..Maybe more staff are required in the restuarant. One chef and one doing everything else when busy is not enough.. I dont know if we,d stay here again unless resturant area was greatly improved..