Newton Abbot hotel

Hotel a little tired. Staff good, but well under staffed at breakfast which affected our experience. Free parking good.

Very disappointing by comparison to other Premier Inns. Unusually we were staying for 7 nights. Corridor and public areas did not appear to have been hoovered during that time. Had to ask for room to be cleaned and bed changed (Policy of staff not entering room without consent.) Bins and towels to be left outside door on hall carpet if this service required. Despite this policy a lady from pest control complete with a sniffer dog entered our room unannounced using a pass key. No explanation provided other than just a routine visit to that floor although I am certain she only visited our room. Lift out of order for complete 7 days. Bar/restaurant unfriendly. outdoor area had old broken furniture and was littered with uncollected cups/glasses and weeds. Usually closed and lights out by 10.p.m. I think it is probably the most expensive Premier Inn we have visited and definitely the dirtiest. Staff just shrugged off any issues raised. Good comfy bed as usual and slept very well and the air conditioning was efficient and very welcome. Nice clean modern bathroom. Space where furniture clearly removed from room so lived from suitcases on the floor as storage is limited. Usually not a problem but we were staying for 7 nights. Might be a concern taking account of pest control visit

We as a couple always stay with premier inn whilst on our travels. We've only been disappointed a couple of times and this unfortunately is one of those times. Paid extra for the premium room only to find Cobwebs in the corner, badly stained carpet. Badly made bed which I had to remake.(The duvet cover was all scrunched up at the bottom) there was no choice of coffee pods and had to go to reception for teabags.

I’ve stayed in many Premier Inns over the years, they were always clean, competitive and offered a good breakfast. After staying at the Premier Inn Newton Abbot, those days are clearly over and this will be my last stay. On arrival, was directed to reception by staff outside, went into reception to find it empty. The one directing me was the receptionist, yet didnt follow me straight in but kept his conversation going with colleagues. Then the hotel just wasnt clean, the room, bathroom and the corridors. The curtain was hanging down, broken away from the curtain track and wouldnt close properly. They clearly hadnt hoovered under the bed either. There was dirt between the toilet seat and lid, again not cleaned. The matress also wasnt the best, dipped on the one side. Made sleep uncomfortable. Booked the hotel Feb 2nd. Told a few days before out June stay that the restaurant had restricted menus due to refurb. Told so late they removed my choice to go elsewhere. Dusgusting, Id booked 2 rooms. One was for my son and his partner the other for me and my wife. 20th June was a hot day, our room was very hot, i had the air con on but just thought it feeble. After a couple of hours my son had knocked as we were going to dinner, he asked why we didnt have the air con on. His room was very cold. I spoke to reception who told me it will be fine now theyd change it to cool as my setting on their system was go warm!!! Hottest day if the year lets set the system to heat! Madness, took quite a while to cool the room

Bed great but that’s where it ended room smelt of old hoover bags on arrival then window sealed shut thought that was illegal poor WiFi limited tea coffee no biscuits the bathroom on the surface clean but very tired mould in grout and on ceiling not a pleasant stay person above really noisy sound proof very bad and doors slamming at all hours right up to 3:30 am very sleep had considering and not helpful when having to drive 5 hours to return home would not use again grubby and grub needs a complete overhaul nothing like they show on the adverts