Newton Abbot hotel

Great central location, rooms fine if a little in need of updating, have to ask for bed changes toilet roll etc be specific not all done together, breakfast super could not fault it and the two Joshes on a morning were great, in fact all of the staff were super worked hard under trying circumstances, the pub/meal a joke always shut does not open in the day and rarely on an evening, it’s a limited menu limited further by no stock, staff worked hard under very trying circumstances, building work and shortages of staff and supplies made their job very hard, so thank you to all staff there for working as well as they so.

We always use Premier Inns whenever we can as we have always found them to be clean with comfortable beds and reasonable food. Several of our family members had booked rooms for a family wedding. Unfortunately, on this occasion the usual standards were not met. Our room had a view of a building site, (not attached to, or anything to do with where we were staying.) where workers in white protective clothing were removing roofing material. Wonderful !!! The room was dirty with flaking paint and mould in the bathroom. The room had not been cleaned to high standard with dirt and dust on electrical sockets and the tv cables, but the bed was of the usual Premier Inn good standard. The other rooms my family booked were the same, so much so that one family member moved to another hotel as the mould and damp was even more evident than our room. We understand that other people who were staying there were of the same opinion and wanted to change rooms but none were available as the hotel was fully booked ?!? This obviously put a "damper" on the wedding we were attending. To be fair, there were signs outside the hotel saying that renovations were being undertaken as they were moving the restaurant inside the main building. The restaurant was adjacent to the hotel and was once a "Beefeater" but is now being run by the Premier Inn. The breakfast was the usual Premier Inn fare but the evening meal menu was a minimal one with limited items available. The staff in the hotel, reception and in the restaurant were excellent and must be applauded for their help and friendliness. So, all in all, not a good experience, and I fear that we will not be staying here again. Hopefully, all of the above points that I have included in this review will be addressed and then maybe the Premier Inn Newton Abbot Racecourse can earn a couple more stars from other guests in the future...

Arrived at Hotel around 6.00 p.m. after a 10 hour working day to be advised that the restaurant was closed due to staff shortages / sickness. No notice given and no offer of alternative accommodation at other hotels. No restaurants / pubs within walking distance and had to drive out and find somewhere to eat. In the morning woke at 6.00 to take a shower before going to work - no hot water !! Staff at reception said they had forgot to reset the boiler. Place currently a building site. Have requested a full refund.

Rather than travel back to London I booked the Premier Inn after attending Newton Abbot Races. Check in staff were very helpful, room was clean and comfortable and a good breakfast made it a pleasant stay.

I have now stayed at the premier inn newton abbot twice, and after the poor service I had last time I thought I would give them another try this week, well let me tell you that the cleaning staff spend all their time smoking and vaping outside the building, when you check in you are asked if you want your room cleaned and both times nobody bothers cleaning your room, when you try to call reception to complain, nobody answers the phone, whoever owns this hotel should be Ashamed of themselves, by far the worst premier inn in the Uk.