Newton Abbot hotel

kept getting e mails saying book your emails along side emails saying refunds been paid as restaurant closed need to get act together still waiting for refund but room good and bed comfy

Quite good, from and bed fine, though we had to book an accessible room when we didn't want one and wanted a premier room. Really need more than one chef at breakfast, whenever we checked the cooked breakfast, there was one or several items missing

General state of repair and cleanliness was very poor. Shower head leaked, hairdryer didn’t work, room was cold and heating didn’t get hot.

Great central location, rooms fine if a little in need of updating, have to ask for bed changes toilet roll etc be specific not all done together, breakfast super could not fault it and the two Joshes on a morning were great, in fact all of the staff were super worked hard under trying circumstances, the pub/meal a joke always shut does not open in the day and rarely on an evening, it’s a limited menu limited further by no stock, staff worked hard under very trying circumstances, building work and shortages of staff and supplies made their job very hard, so thank you to all staff there for working as well as they so.

We always use Premier Inns whenever we can as we have always found them to be clean with comfortable beds and reasonable food. Several of our family members had booked rooms for a family wedding. Unfortunately, on this occasion the usual standards were not met. Our room had a view of a building site, (not attached to, or anything to do with where we were staying.) where workers in white protective clothing were removing roofing material. Wonderful !!! The room was dirty with flaking paint and mould in the bathroom. The room had not been cleaned to high standard with dirt and dust on electrical sockets and the tv cables, but the bed was of the usual Premier Inn good standard. The other rooms my family booked were the same, so much so that one family member moved to another hotel as the mould and damp was even more evident than our room. We understand that other people who were staying there were of the same opinion and wanted to change rooms but none were available as the hotel was fully booked ?!? This obviously put a "damper" on the wedding we were attending. To be fair, there were signs outside the hotel saying that renovations were being undertaken as they were moving the restaurant inside the main building. The restaurant was adjacent to the hotel and was once a "Beefeater" but is now being run by the Premier Inn. The breakfast was the usual Premier Inn fare but the evening meal menu was a minimal one with limited items available. The staff in the hotel, reception and in the restaurant were excellent and must be applauded for their help and friendliness. So, all in all, not a good experience, and I fear that we will not be staying here again. Hopefully, all of the above points that I have included in this review will be addressed and then maybe the Premier Inn Newton Abbot Racecourse can earn a couple more stars from other guests in the future...