Honiton hotel

We were at the hotel for 3 nights visiting family in Honiton and the surrounding area. First impression was that the hotel looked a bit tired from the outside however the room(s) we had were comfortable and the young man who greeted us on our first day (Kieran) was very friendly and welcoming. We had a problem with our bathroom lights in our room that although it could not be fixed we were helped by Kieran very quickly. We were advised that the hotel was full and as we could not be moved to another room straightaway Kieran said we would get free breakfasts for our remaining 2 mornings and the refund of a nights stay. We moved across the corridor into another room the following day. I did have to ring the hotel a few days after we returned home and I spoke to Eleanor as the one night refund had not gone through, it was sorted then by Eleanor very quickly. We would definitely book into this hotel again when visiting family.

Best premier inn customer service for a long while! We arrived here last night after a 5 hour drive from Sussex. We were greeted by a smiling lady called Lisa. She helped us check in. She then apologised that the restaurant was about to close but then proceeded to recommend a restaurant within a short walk from the hotel. We went to our room, which was lovely and clean, as usual for prem inn! Then we decided to have a drink at the bar and was greeted again kindly by Lisa and her colleague, Eleanor. Both ladies were kind, friendly, helpful and overall great! We told them we were moving to the area and they were very positive about the area. This morning we were greeted by another friendly face, this time a man. He was again very helpful and welcoming. He was working very hard making sure tables were clean and greeting new customers with a smile. We said he was a gentle giant. Thanks guys. You are a credit to premier inn and we will be recommending that when our friends and family come to visit they check in at your hotel. Great experience. Once again thank you all. See you soon. X

We used this Premier Inn as a stopping off point on our trip to Cornwall due to the two newborns added to our entourage and it served its purpose. Priced very high due to its location and I suspect this utility the price in no way matches the accommodation. The rooms are your standard Premier Inn but the whole place is a little down on its heals or overused. Just feels a little tired. That said the staff were the real highlight, friendly and helpful in equal measure.

We stayed for one night. We all got a good night’s sleep. It was a bit understaffed - the same two ladies seemingly doing the check in assistance, the bar, the food service. The breakfast was very good. So much choice. Took a while to get a drink in the bar area and not everything was available. Good stay nevertheless.

Pretty standard Premier Inn, the location for us was perfect as we were going to a family celebration & the hotel was walking distance for where we were going. What sets this hotel apart though is the fabulous staff! They simply couldn't do enough for you! There was an issue with taxis on Saturday, we needed one for one of our party, but we couldn't get one at all! We managed to work around it, but apparently one lady was in tears at reception as she was going to a wedding and couldn't get a taxi, the outcome? A member of staff took her in their car! That goes above & beyond in my opinion!