Honiton hotel

Good night sleep. Food was really good. Customer service was excellent upon arrival and at breakfast. Kev was amazing and very helpful indeed.

An absolute hovel! This PI was so dirty and full of contractors in mucky work clothes. The carpet in the room was filthy. In fact this PI was the dirtiest we’ve ever stayed in. The breakfast staff were extremely obliging though. They couldn’t do enough. The only reason we stayed there was because we were visiting friends. But never again at this PI. It needs a damn good makeover.

If you’re booking this premier inn with the “you know what you get with a premier inn” then you will be very disappointed. We’ve been to many premier inns over the years and this felt like the premier inn that the chain has forgotten they own. Majority of staff seem to run away from customers and don’t want to be there, the restaurant was initially closed the whole of the Friday night but then we were told they could offer us a meal but were presented with a very reduced printed out menu. We were out from 9am to 5pm and our room was not touched/ cleaned ahead of our second night so no fresh towels, cups, bin empty etc. The fresh “clean” towels we arrived to on the first day were already dirty, dirty stained headboard, unpleasant smell throughout the third floor, bottom of the toilet paper dispenser dirty (so disgusting that I didn’t think of taking a picture and used baby wipes to clean the dried excrement off myself!), the list could go on sadly. We were so disappointed that we cut our trip short and left before our second night.

Lovely and clean, the room was spotlessly clean, just a little tired in places but had everything you expect from premier inn, Paul was exceptionally nice and helpful, always said hello and made us feel very welcome, what a lovely guy! He seemed to be everywhere all the time making sure all was good. Would definitely stay again

Copying from my feedback on premier Inns feedback channel. In the hope they see it. The male staff member on evening service on Saturday 19 September was a disgraceful representation of your company. Useless, rude, unhelpful - are three brief adjectives to describe what we witnessed. A burden to his colleagues. Younger female colleague was doing all she could to try and quell his behaviour and make sure guests were dealt with in a professional manner. The rude bullying of a younger female guest, at a volume that all could witness, was simply awful. After we had finished our 2-courses enough was enough and we simply stood up and left. We paid as the food was good, despite a brief mistake by the kitchen wich was quickly remedied. Even if it was handled appallingly by the unfortate server we had landed ourselves with. In short - A terrible experience of a company than in our experience have managed to hire pleasant staff previously.