Exeter (M5 J29) hotel

My hubby had a heart attack 6 hours before we were due to take off on holiday at Exeter airport. During the most frightening experience of our lives, the staff at Premier inn were so caring and supportive, their kindness and genuine concern was amazing. I cant thank them enough.

The room and hotel in general was extremely hot. Even with air con it didn't drop below 19 degrees. Tha tap in the bathroom was so powerful it doubled as shower ruining my outfit. The coffee maker was a waste of time, luke warm and took forever. Only 4 coffee pods and 2 sugars for 2 people. Hallway carpets are filthy and stained.

Restaurant should not have been open during change over. Half of food not available. Food badly cooked.people walking out. Felt sorry for staff😩

Location worked for me , is fair way from city centre. Atmosphere is premier inn . Expensive at £315 for 2 nights , room only. 1st room smelt of vomit and had public hair stuck to sheet , staff were great and they gave me an alternative. While I was waiting another couple came into reception and stated their room had a strong smell of urine. At the prices charged its not good enough.

Disappointing stay – would not return Unfortunately, this was a very poor overall experience. The only real positive was that the bed was comfortable. The room had a noticeable funny smell, and the mugs provided were dirty and stained. The bathmat was also dirty when we arrived, which was particularly disappointing and made us question the overall standard of cleanliness. Breakfast was another let-down, with dead flies visible in the buffet. To make matters worse, the fire alarm went off at around 3:30am, and there was no explanation or communication afterwards, which was very unsettling and made it difficult to get back to sleep. While I appreciate that things can occasionally go wrong, there were simply too many issues during this stay. From the cleanliness of the room and breakfast area to the lack of communication following the fire alarm, the overall experience fell well below what I would expect from a hotel. Sadly, I wouldn't choose to stay here again.