
16 Oct 2026
"Thank you for a great stay"
Our stay at Premier inn was made truly unforgettable thanks to Bailey and Sam at the front desk. From the moment we arrived they welcomed us warmly. What really blew us away was when we realised that we had booked the wrong day. Bailey immediately stepped in, handled the situation calmly and professionally and completely took the stress of our shoulders. Their exceptional customer service is a massive asset to the hotel. We will absolutely be back because of them.
We also had an amazing dining experience at the hotel restaurant largely due to our servers Natasha and Sam. Their help with the allergy information was incredible, they really went above and beyond to make sure everything was correct. Despite the restaurant being very busy they ensured our food was served hot and prompt and that everything was up to standard. Natasha and Sam really worked hard and management should be incredibly proud to have them on the team.

02 Oct 2026
Alexander T
Burton upon Trent, United Kingdom
"Poor night’s sleep"
Restaurant is much improved. Had an awful night’s disturbed sleep because of banging and clattering from above- we were on the top floor so it must have been something on the roof.
Car parking very expensive on top of expensive rooms. A lot of litter in the car parking very and path to reception.
The risibly named Guest Relations person was useless.

29 Sep 2026
"Fabulous hotel snd staff"
My hubby had a heart attack 6 hours before we were due to take off on holiday at Exeter airport.
During the most frightening experience of our lives, the staff at Premier inn were so caring and supportive, their kindness and genuine concern was amazing. I cant thank them enough.

20 Sep 2026
Pam R
Kington, United Kingdom
"Disappointed"
The room and hotel in general was extremely hot. Even with air con it didn't drop below 19 degrees. Tha tap in the bathroom was so powerful it doubled as shower ruining my outfit. The coffee maker was a waste of time, luke warm and took forever. Only 4 coffee pods and 2 sugars for 2 people. Hallway carpets are filthy and stained.

16 Sep 2026
"Avoid restaurant"
Restaurant should not have been open during change over. Half of food not available. Food badly cooked.people walking out. Felt sorry for staff😩
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