Exeter (Countess Wear) hotel

Handy for Topsham walking rugby festival

Aaron …… what a legend . Manager can’t be promoted again !! Mate thank you !!

absolutely brilliant experience from start to finish. cleanliness on point and service with a smile

We stayed here as a group of four couples while attending a wedding. Unfortunately, two of our rooms were filthy and had clearly not been cleaned properly before we arrived. It was genuinely one of the dirtiest hotels I’ve ever stayed in. Normally, with Premier Inn, you know exactly what standard to expect, but this hotel fell a long way below that. I’ve attached photos showing the condition of the rooms, which speak for themselves. The rooms also had no air conditioning, and the small fans provided were nowhere near adequate, making them unbearably hot during our stay. The reception staff did their best to help and were polite and accommodating, so I can’t fault them. However, the experience at the Beefeater restaurant was the complete opposite. The staff there were rude, unhelpful, and made every request seem like an inconvenience. Overall, this was a very disappointing stay and not the standard I would expect from Premier Inn.

Everything as normal expected in a premier inn except the bed was dreadful . 2 single mattresses pushed together so had a small gap running down middle .