Bideford hotel

I was charged the hotel fee twice - once when I made the reservation and again later - so you should be careful when making payment.

Pleasant and efficient check-in with friendly, helpful staff throughout our stay. We booked a Premier Plus room, which was spotless, comfortable and well maintained. We genuinely couldn't fault our visit. This has become our go to hotel whenever we visit family in Devon, and once again it provided everything we needed for a relaxing stay. We will definitely be returning on future visits and would happily recommend this hotel to others.

Very unwelcoming lady in reception. First room had been smoked in, the second the bathroom shower curtain was stinking Insufficient towels, only enough provided for 1 person. The external bins in the car park not emptied in 4 days so the empty fast food containers were smelly. Virtually no mobile phone reception (EE & Honest Mobile). Normally reception staff welcome you each time you enter the hotel, we only saw the snappy rude abrupt lady the once. Directed several old people to their breakfast they’d booked across the road from the hotel (in pouring rain). Outlet centre & fast food choices across the road.

The staff were very helpful. The hotel was lacking, although clean and tidy. We had to walk over the road to the Brewers Fayre for our meals. Although we had already payed for Breakfasts we still had to book everyday. The bar was empty by 9pm. We felt very rushed as the staff were setting up for breakfast the next morning. Staff were very good although when we requested 3 baby guinesses at first we got 3 shots of actual Guinness. Food was very good. 10/10

Nice hotel , staff could be a lot better ! Woman on reception said room not ready in a very matter of fact way even though it was 3-30 pm She said u can check in from 3 but the room not necessarily available 🤷🏻‍♂️ No point in checking in then . Very curt and did change her tone when I snapped back at her . First impressions are important . The bar / restaurant shuts at 10 for food promptly . One of the bar staff was also a bit rude Ordered a whisky with ice no mixer he put coke in , no big deal but when I asked him to change it his attitude was a bit off saying anyone can make a mistake, true but no need for a bad attitude. Tubby guy mid -late 30s . Seemed to have the hump thereafter . Hotel itself clean good location no faults just improve the staff's attitude please . Maybe they were having an off day