Bideford hotel

Location is good and it’s quite to so you will get the sleep you need. Everything your need is on the doorstep which is convenient. Atmosphere is decent as in quite if that’s what you like. There isn’t much nightlife around if that’s what you’re looking for. There’s a few pubs and bars around but they all close early. Value for money is decent it’s basic but you get what you need, it’s cleans and tidy. Cannot really say much about service as I only spoke to someone when I checked it. She was polite though. Noise level is low if that’s what you like it’s not bad and the rooms again you pay for what you get they are basics but clean and tidy. I rated it 3 stars because the heating didn’t work which I wasn’t to fussed about but some people are and again I didn’t really see or speak to anyone so if you needed something for what ever reason might of been a little hard to sort out. Overall was a good stay.

Very bad customer service , room never cleaned, reported to reception ( no action) no room towels changed daily.

We had originally booked the Premier Inn Bideford for Sunday night, ahead of our planned flight to Lundy on Monday. Unfortunately, while travelling to the hotel on Sunday, we received an email advising that Monday's flight had been postponed due to bad weather. This meant we needed to arrange an additional night's accommodation for Tuesday, so we could still make our rescheduled flight. I went straight to reception to enquire about extending our stay and specifically mentioned our Blue Light Card discount. We were advised that booking online would offer the best value, but there was no mention whatsoever that Premier Inn had withdrawn its Blue Light Card discount. Call me cynical, but it does make me wonder whether directing us to book online was less about securing the best price and more about sidestepping an awkward conversation about the withdrawal of the discount. Either way, it wasn't particularly transparent and left us disappointed when we subsequently discovered the discount was no longer available. The family room for three was comfortable enough and pretty much what we've come to expect from Premier Inn over the years. The hotel was clean and the staff we encountered were friendly and helpful. However, the bigger disappointment is the direction Whitbread appears to be taking with its hotels. With the closure or sale of many of the Beefeater and Brewers Fayre restaurants, sites like Bideford no longer offer the convenience of having somewhere on-site to eat. The old Brewers Fayre pub next door has since been taken on by Queensway Inns, which is perfectly fine in itself. However, there is no preferential pricing or arrangement for guests staying at the Premier Inn. So, although there is still somewhere to eat conveniently next door, you lose the benefit of the old meal deal and the certainty of knowing what your accommodation and meals will cost together. For families, this makes quite a difference. Having accommodation, breakfast and an evening meal available at a known price made Premier Inn an attractive and convenient option. Now, you're effectively treated as a separate customer when it comes to eating next door, with no particular benefit from staying at the hotel. As a family, we'll increasingly look at competitors where we can book accommodation and know that somewhere to eat is available at a predictable price. It's a shame because the hotel itself was perfectly acceptable. But Whitbread seems to be removing some of the very things that made Premier Inn appealing in the first place. The loss of the Blue Light Card discount and meal deal also needs to be reflected in room pricing if they want to remain competitive. Whitbread needs to be careful it isn't shooting itself in the foot. Loyal customers will only put up with losing benefits and convenience for so long before they start looking elsewhere.

Have stayed here a few times. The staff are all lovely, welcoming, helpful…..a credit to you. It’s always clean. Overall a great experience.

A nice hotel, exactly what you expect from a premier inn. Disappointing that they no longer have a restaurant even though on the website it says it does. The restaurant next door was awful, shame a premier restaurants were always excellent value for a good choice.