Barnstaple hotel

The hotel itself was fine but the restaurant and bar were disappointing. Premier Inn seem to be getting out of the restaurant business to focus purely on rooms. Unfortunately, this will make them little different from a Travelodge. I alway used Premier Inn because of having a good bar and restaurant on site. Now that will no longer be the case, I will be staying elsewhere.

Location good, the staff that were there were nice, but it was short staff, especially for the resturant for breakfast and evening meals, continental breakfast was not topped up and coffee machine was broken, you could get you a coffee but being short staff, it did take a while we had a full breakfast but the waiters had to take the orders , short staffed took a while, in the end we just had a continental it took that long when they did come to take order we were going. Evening meal was ok, but I did notice a woman returned hers 3 times because what she was getting was not stated on the menu. The rooms are clean you pay what you get, I would go back but I think I would probably just go across the road where they were 2 cafes where you could get breakfasts.

For a wheelchair user 1. The bathroom grab rails didn’t stay up so so it would have been impossible for a wheelchair user on their own to have a shower 2. The cleaning staff left their trolleys in the hallway and weren’t anywhere to be seen, so if own her own the wheelchair user would have been unable to get to the lift 3. All the wheelchair parking was full so we had to cross a very dark path to get to our building, having had to use up two parking spaces to get the wheelchair in and out of the car. 4. Lighting across the ramp is woeful. Very dangerous for a wheelchair user unable to see how bumpy the ground is 5. The bed was wonderful and Lenny Henry is right. Two nights good sleep guaranteed!

Worst premier we've stayed in. Had to ask for tea coffee sugar it's gone from reception. The breakfast and service was terrible, not worth the money.

We booked an accessible room for two nights, and were delighted to find that the room had two single beds pushed together, with a single quilt each. That is one of the things I struggle with (sharing a double quilt) so that was such a bonus. The welcome we received from the reception from Erin and Ella, was superb. They wer both so friendly and helpful, and nothing was too much trouble. They offered us advice on local sights to see the following day too, as well as making sure everything was just right with our stay. The next day Jill on reception was equally helpful and friendly.