Barnstaple hotel

We have stayed in many premier inns over the years and usually have had a positive experience , this one however was terrible , it was dirty, staff were rude , and one fan that didn’t work properly ! On arrival we were told they were under refurbishment and I could pay extra for a premier plus room which had aircon , I said yes please the guy told me how great these rooms are etc etc and the price but then said but we have none !!!! We went to our room it smelled musty and also a stale smell of sick , sheets were dirty and the heat was unbearable 😩 We promptly left !!! One of the cleaners said come back in six weeks things will be better then !!!

The hotel from hell. The FAMILY room we booked for our "rest easy" holiday smelt of mould so strongly we complained in the first 10 secs. The hotel reception had to explain that the whole hotel smelt of mould, Premier Inn are aware, and every room is as bad and smells of mould as the next. The room was run down, the bathroom also stunk of mould and was covered in it. It was hard and uncomfortable to sleep in the room as it was damp and smelt of mould so badly. The kids cried, the wife cried and it basically ruined the holiday. On Friday night the room above played music so loud the whole hotel complained, and then the same room did it again Saturday, and all this whilst breathing in mould. Premier inn should be ashamed to advertise and rent rooms out in this condition. Premier inn are so aware of the mould situation in ALL the rooms, (i complained and staff took me around another 2 rooms and they ALL smelt) they are referbishing the hotel due to the mould, but still rented the room out. That's admission in the first instance. I will be taking my children to the Drs as my eldest now has a cough after 3 nights sleeping in that bio hazard of a room and I'm worried it's due to spores. Why didn't I book another hotel? Well, after driving 5 hours and it being our only holiday, with no refund, plus a bank holiday wknd, every other hotel was full!. Awful, disgusting, dangerous and a health hazard. Premier Inn, you should be ashamed.

We stayed as a couple in a double room , plus family member in an accessible rooming the annexe building. THE BAD Both rooms looked old, tired & not particularly clean generally- bathrooms in particular. There was peeling paint/ wallpaper in both rooms and in general areas of reception & restaurant. A stale/stagnant smell was in both rooms ? due to what/from where?- note several other reviews mention this. The carpet in our room(50) was " sticky" in places so quickly decided it was shoes on" all the time. Outdoor areas by restaurant/pub untidy & dirty Friday evening g to Sunday morning- rubbish on ground, cigarette butt's. Very poor customer service from check- in Friday evening to check out Sunday morning shown by unfriendly staff minimal eye contact with us, no recognition when we approached desk- continued their own staff conversations or looking at laptop. Poor customer service in restaurant at breakfast time also from the the few staff there were. Only exception was the young waitress in restsurant on Friday evening who was friendly & really helpful. MANAGEMENT NEED TO CONSIDER Inadequate number of "DisabledParking " spaces- 3 for whole hotel ( aware this is dependant on local authority planning), a disabled space would have been needed disabled space THE GOOD - Table Table restaurant waitress evening of Friday 22nd August -Location, easily accessible & easy to get around Barnstsble - Comfy bed, quiet room.

Room was swelteringly hot, room smelt appallingly seemingly from bathroom, duvet was stained and horrible. Mentioned room issues to receptionist who said the rooms are disgusting and that it is known by Premier Inn. Would not stay here again.

The room had an intolerable odour, possibly stale water on the carpet or possibly sewage from the bathroom. They were unable to move me and I was unable to stay for the second night so had to move to (and pay for) another hotel. There was no customer service after 5pm so have been unable to secure a refund.