Barnstaple hotel

The hotel was undergoing a major refurbishment during our stay which we were informed about beforehand, we still decided to stay as it was a one night stop over for us. I agree with over previous reviews that yes the hotel was tired, shabby and in need of modernisation and refurbishment, our room did smell musty and our bin had not been emptied which contained lager cans which didn’t help the smell of stale lager wafting through the room. The bathroom did have mould in the corners and in the tile grouting which in my opinion can easily be removed with mould and mildew spray, so cleaners are responsible for this I’m guessing, unless they are not permitted to use such cleaning products which would solve the problem instantly imo. The best experience were the two lovely ladies on reception, they went above and beyond our expectations with their friendly presence and conversation, offering recommendations on various places of interest & restaurants ( even kindly wrote down a list of places for us, thank you ladies, sorry I forgot both your names) They explained about the refurb during check in too, it was a shame because if we had booked a few weeks later then my review would have been a 5 star, but deducted 1 star for unclean room and 1 star for general tired appearance of hotel. 5 star to the ladies though, they are usually the ones that guests moan to first.

We had a really great experience. We stayed 1 night, the reception staff were super helpful & friendly. The room was clean, the tea & coffee was stocked well. We had evening meal & breakfast, the food was fantastic. Would definitely book here again.

We have stayed in many premier inns over the years and usually have had a positive experience , this one however was terrible , it was dirty, staff were rude , and one fan that didn’t work properly ! On arrival we were told they were under refurbishment and I could pay extra for a premier plus room which had aircon , I said yes please the guy told me how great these rooms are etc etc and the price but then said but we have none !!!! We went to our room it smelled musty and also a stale smell of sick , sheets were dirty and the heat was unbearable 😩 We promptly left !!! One of the cleaners said come back in six weeks things will be better then !!!

The hotel from hell. The FAMILY room we booked for our "rest easy" holiday smelt of mould so strongly we complained in the first 10 secs. The hotel reception had to explain that the whole hotel smelt of mould, Premier Inn are aware, and every room is as bad and smells of mould as the next. The room was run down, the bathroom also stunk of mould and was covered in it. It was hard and uncomfortable to sleep in the room as it was damp and smelt of mould so badly. The kids cried, the wife cried and it basically ruined the holiday. On Friday night the room above played music so loud the whole hotel complained, and then the same room did it again Saturday, and all this whilst breathing in mould. Premier inn should be ashamed to advertise and rent rooms out in this condition. Premier inn are so aware of the mould situation in ALL the rooms, (i complained and staff took me around another 2 rooms and they ALL smelt) they are referbishing the hotel due to the mould, but still rented the room out. That's admission in the first instance. I will be taking my children to the Drs as my eldest now has a cough after 3 nights sleeping in that bio hazard of a room and I'm worried it's due to spores. Why didn't I book another hotel? Well, after driving 5 hours and it being our only holiday, with no refund, plus a bank holiday wknd, every other hotel was full!. Awful, disgusting, dangerous and a health hazard. Premier Inn, you should be ashamed.

We stayed as a couple in a double room , plus family member in an accessible rooming the annexe building. THE BAD Both rooms looked old, tired & not particularly clean generally- bathrooms in particular. There was peeling paint/ wallpaper in both rooms and in general areas of reception & restaurant. A stale/stagnant smell was in both rooms ? due to what/from where?- note several other reviews mention this. The carpet in our room(50) was " sticky" in places so quickly decided it was shoes on" all the time. Outdoor areas by restaurant/pub untidy & dirty Friday evening g to Sunday morning- rubbish on ground, cigarette butt's. Very poor customer service from check- in Friday evening to check out Sunday morning shown by unfriendly staff minimal eye contact with us, no recognition when we approached desk- continued their own staff conversations or looking at laptop. Poor customer service in restaurant at breakfast time also from the the few staff there were. Only exception was the young waitress in restsurant on Friday evening who was friendly & really helpful. MANAGEMENT NEED TO CONSIDER Inadequate number of "DisabledParking " spaces- 3 for whole hotel ( aware this is dependant on local authority planning), a disabled space would have been needed disabled space THE GOOD - Table Table restaurant waitress evening of Friday 22nd August -Location, easily accessible & easy to get around Barnstsble - Comfy bed, quiet room.