Derby East hotel

Cant go wrong with Premier Inn - very reasonable price which we booked last minute after a trip to Alton Towers. Huge room, lift to rooms, clean, comfy bed. Breakfast also very reasonable and Simon gave excellent service, going out of his way to make sure our dietary needs were supported.

We booked last minute to save a drive home after staying at Alton Towers. The rroms were fine, clean with comfy beds. Considering the close proximity of the road we couldn’t hear any traffic. Breakfast was great with very attentive service from Simon, many thanks.

The room was clean and comfortable and not too noisy even though next to a busy road. The food was good but the service was appallingly bad. Restaurant staff made us feel unwelcome and an annoyance that they didn't need, and would rather be chatting with each other than being attentive to the customers that were wanting to dine there.

Stayed here for 1 night with a group of 6 other ladies and the service was amazing from check in to leaving the following morning! Particular thanks go to Simon and Louise at breakfast and Sean during evening meal service.

This is the best Premier Inn I've ever stayed at with the best manager and staff. I booked 4 rooms for myself and friends and accidently booked a 5th I didn't need. On arrival we all arrived separately and it quickly became apparent that I had made a mistake with the bookings and overbooked rooms. The hotel manager , Darren stayed behind to help resolve my problem and took time to decipher my bookings and attribute them to the correct people. He also cancelled without charging the extra room I had mistakenly booked. He did this in a efficient manner and with good humour. He could easily have made this difficult and charged me as it was clearly my mistake. Darren is clearly a great manager who is well liked by his staff who were all equally as friendly and lovely. There were lots of staff covering from other PI's, Shaun and Hannah from Derby West and Steph from Nottingham South. None of them could do enough for us and we're fabulous. One of my group had a birthday on the day we arrived, Darren overheard this and put a bottle of prossecco and a card on our table which was a lovely surprise when we arrived for dinner. Food and drinks were equally as fabulous. Breakfast in the morning was Simon ( i believe) serving us, again he went above and beyond to find take away cups, put extra croissants in for us and provide take away boxes. Overall I cannot fault the hotel, staff, manager and food, this is how things should be done. Well done everyone you should be proud you truly were fabulous. Good luck Darren in your promotion to take on Nottingham South PI along with Derby. This is service at its very best , Julie Finegan