Derby East hotel

Always great to be able to go back to Derby and stay here! Always consistent with service, food and rooms. Staff are always welcoming and professional. Would recommend a stay if in the area!

Just back from a 3 night stay. Overall it was ok - a few definite areas for improvement which I shall elaborate on: Firstly the room, spotlessly clean and a very comfortable bed it was incredibly dark during the daytime. The weather was very hot and putting on the lights only increased the warmth in the room. 2 fans were provided which did help to some extent, but these took out two plug sockets from being used for other things.....you can normally charge phones by the bedside tables but these were only equipped with USB-A sockets, had we known this we could have brought wires with us. The bathroom was fine but I do wish Premier Inn would actively look at replacing the bathtub with a walk in shower, the issue is getting out from the bath is the floor is on a lower level, not being in the flush of youth it can be struggle not to slip. The overall presentation of the hotel is it's a bit dowdy - front entrance needs sweeping, some of the paving is uneven and the entrance to the car park has some posts that get in the way. The restaurant and interior decor of the public areas really does need a refresh/ lick of paint to lift it's overall ambience and presentation - it's not bad it's just that it could be so much better..... The breakfast each day was ok and set us up well for the day ahead. What does make this hotel stand out is definitely the staff, they were a pleasure to deal with. A special mention Daren who recoded our keys as we extended our stay and we noticed he took time to engage not just with us but other guests too. Despite the above, the positives outweigh the negatives and I personally wouldn't have any issue staying here again if ever in the area.

I stayed here for 2 nights as I was visiting family and friends. On arrival I was greeted by a very friendly guy who booked me in very quickly. My room was clean and in good condition. One slight negative is that bath mats should be provided as standard as the bath is slippery. Yes you can request one but once you’re in the shower it’s a bit late! The new fans in the rooms were amazing and were really welcomed in this heatwave. The staff at breakfast and dinner were excellent - they couldn’t do enough to help you. The food itself was a good standard considering it’s a budget hotel. I like the fact you could help yourself to more coffee and tea in the reception area without having to ask. This is a great thing to do. I’ve stayed at this hotel a few times now and would always be happy to return.

The staff at this premier inn are some of the most friendly , accommodating and wonderful workers we have ever had at a premier inn. We come here four times a year and each time the staff have been marvelous, especially Darren , Laura and the friendly male staff member who does every breakfast shift (sorry it's been a bit warm this weekend so names are not my strong point). The addition of the new fans have been an utter game changer , especially this weekend which has been soooooo hot! Great breakfast , great sleep and all in all wonderful team of people! Wouldn't go anywhere else when staying in this area.

Solid staff throughout, Darren was a particular joy on the evening. Tending to guests & making all welcome