Derby East hotel

As a disabled person this premier is not disabled friendly. No lowered desk at reception. Numerous doors, accessible room too far. Slippery lowered bath. Bed too low. However good parking. All premiers should have walk in showers.

Staff worked really hard to sort our large group. Room was clean and food was good. Parking is now charged so make sure u pay

Staff are exceptional!! They all went above and beyond, hospitality is of a very high standard. One particular person "Callum" really stood out in delivering such a high level of service to all guests. Extremely busy restaurant and bar but all the staff worked very well to maintain a constant flow of service, which allowed all guest to feel relaxed and catered for.

After suffering a fire at our home on Bank Holiday Monday, our family unfortunately, found ourselves homeless. Our insurance company booked us in to the Premier Inn Derby East for 2 weeks, which at the time we considered would be ample time to mobilise remediators to commence work on making our home habitable again. Upon arrival we were greeted by Laura and Chloe on reception, they were kind and understanding and even offered us some biscuits. We stayed in rooms 6 and 7 on the ground floor. They were large and accommodating and what you expect from a Premier Inn. We ate in the restaurant on our first evening and found the food to be tasty, although the cost was comparable to most hotel food in the area. We opted to eat elsewhere close by for other times during our 2 week stay. Simon on breakfast and the Manager, Darren were empathetic and helpful allowing us to take some food through to our son's room, when he didn't feel like sitting in the restaurant. The breakfast was good quality and a good variety, so helped us to fill up for breakfast so we could manage until the evening. During our extended stay someone 2 floors above decided it would be fun to leave a bath running and flooded that room and the 2 floors directly below, meaning that our son had to move rooms. Laura managed this well and put him next door to us in the adjacent room. I guess this is all part and parcel of running a hotel, so it was nice to see how calmly it was managed to sort out everything. Riley who worked in the afternoon's was a genuinely nice young man who took everything in his stride. He was hard working and just got stuck in. Whilst this isn't a hugely staffed Premier Inn, all of the staff we encountered worked exceptionally hard, moving between reception, the restaurant, kitchen and bar. I would say that while the hotel isn't perfect (it's a little tired) the staff really make up for this and do their best to provide everyone with the most comfortable and enjoyable experience. The location is helpful, being just far enough away from the center of Derby and Pride Park but, close enough to a Sainsbury's to walk to so we could top up on extra clothing and snacks. Thank you to Darren, Laura, Simon, Chloe and Riley for what could have been awful time made somewhat better by your valued service with a smile. Something which costs nothing but seems to be lacking within most of the service industry now days.

We would just like to say a big thank you to Simon who looked after us all at breakfast. When our family of 14 descended on him