Whitehaven hotel

The main reason for writing this review is the (apparently) impending close of the Brewers Fayre pub, attached to the hotel and it's effect on the hotel and guests. I emphasise that the hotel side of the establishment is very good, and non of my comments are aimed at that. I say apparent closure of the Brewers Fayre, because no one one publicly knows when it will close and this uncertainty is creating a devaluation of the meals service. At the present the pub is (again) , apparently, been run on absolutely minimal staffing and this impacting on gusts.For example, on the Sunday we were there, crockery and utensils were not being collected and returned to kitchen for washing. This meant that guests could not access the food and drinks.This was effecting guests timing of leaving, as naturally, they had their departure schedules and many were obliged to leave without being able to have the breakfast they had paid for.They , presumably, asked for their money to be refunded. This, effectively, devalues the , normally excellent meal deal. There were also long waits for food. We had an evening meal and the service was very slow and one meal 2as sent back ( sirloin steak and chips) the replacement dish was no better. PI needs to urgently improve the situation and come up with an interim way of working, until a permanent closure and future plan for meals is implemented. I have written to PI about this and awaiting a reply.

Visit to Whitehaven premier inn. I stayed in an accessible room with floor level shower. The room was clean and there was a fan in the room. A member of the reception team kindly escorted my daughter to my room when she had arrived to drop off something for me. Rather than just giving her a room key so she could gain access to the building and my room, they checked that she was who she had said and that I was happy for her to have access to the building. I thought this was very good service and felt safe at the hotel. My daughter was impressed also. At a different location on a previous stay my daughter had been given a door key to my room after asking for it. No checks were made to make sure she was known to me and that I was happy for her to be allowed entry so for the staff at Whitehaven Premier Inn to be so vigilant whilst staying professional, polite and friendly, I was very impressed and made to feel safe during my stay.

I would like to wholeheartedly commend the excellence in customer service delivery, received upon my visit, in June. From the following personnel. Rebecca, Katy, and Cora. The aforementioned mentioned employees possess an excellent, professional, courteous, and above all extremely friendly manner. They went above and beyond expectations, and depicted a thoroughly courteous manner at all times. As a frequent business traveller, And a Premier inn business customer. I traverse the country, and continually experience excellence service from all your employees. The latter, is no exception. I strongly believe that customer values, are at the core of your business, as continually depicted, demonstrated by your wonderful staff. I therefore believe, in commending employees when absolutely merited. I trust therefore you will commend the afore mentioned. As they are a credit to your establishment. A business is built in the roots of its employees Thank you Gianluca Lombardellu

A great venue & location to end our annual group charity C2C ride. The price including the meal deal was fairly good & on par with B&B prices. The overall cleanliness of the room was pretty good although I did come across a bug in the bathroom. Already looking forward to next years stay.

Staff where really friendly and helpful, defo stay again