Whitehaven hotel

ta-ratings-img(1075 reviews)

    This attractive Georgian coastal town is just a few minutes from Workington, Parton and the Lakes

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Seaside Location

    Restaurant

    Free Wi‑Fi

    Accessible

    Parking at Premier Inn Whitehaven hotel

    Our rooms

    Standard double

    A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Brewers Fayre
    Breakfast

    Reviews for Premier Inn Whitehaven hotel

    1-2 of 1,075 reviews

    "THINK TWICE !"
    We'd pre-booked our evening meal for 7.30 at the attached Brewers Fayre, to be greeted with the announcement there'd be an hour's wait for food, after ordering it! Where else can you go in Whitehaven on a Sunday night??? In the event it was an hour and twenty minutes wait! During which time we had to listen to complaint after complaint by customers whose meals hadn't arrived at all, all demaning refunds - understandably. The problem is not the staff, who were apologetic and friendly - under very difficult circumstances -but the staff who should be there but aren't! This seems to be an ongoing and well established problem. If Senior Management can't or won't address this issue then they should close the Inn and stop abusing their paying customers. Very, VERY unpleasant experience. Two previous nights in Cockermouth and Ulverston were less problematic, but there seems to be an established culture of understaffing - as a matter of principle - making life terrible for the staff who are on duty. And the customers!
    "Better than I was expecting."
    Was expecting tge worse after having read previous reviews but was pleasantly surprised. We were on the ground floor in the new part. Very nice room but no air conditioning. They do provide a fan but it was so dusty that we didnt use it. The role would be extremely hot in temperatures above 22c. There's a busstop literally outside that takes you onto town. Would stay here again.
    "Always good"
    You always know what to expect with premier inn and they rarely disappoint, and this was no different! Easy check in with loads of parking. Rooms are spacious and clean but are a bit dated and could do with a bit of love. It can get a bit noisy but not enough put anyone off. All in all, good value for money at a convenient location.
    "The evening staff and the breakfast staff were fantastic"
    A great friendly team the evening team and the breakfast team were fantastic. 10/10 We were there 7 days, on 4th day we asked if the bed sheets could be changed. Answer from morning team ( Paula) was they only get changed every three days and no they could not ( would not) as it was policy. I asked again politely if they could. Answer was a no. “ we are too busy, and policy says we don’t have to” We had booked the full week and booked breakfast each day. I was not an unreasonable ask. Shame the best of staff and the worst of staff in the same company.
    "Poor breakfast"
    Cooked breakfast was lukewarm/room temperature on 2 of the 3 nights I stayed. This was despite me attending within 5 mins of the breakfast opening time. On the other morning, chef did not attend - still awaiting for the promised refund. No black pudding - despite prominently showing in advertising in the room. Gave more extensive feedback direct but not received any response. Room relatively comfortable, but corners have been cut in terms of maintenance. I will not be going back in a hurry.

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    Hotel contact information

    Phone: 0333 321 9144