Whitehaven hotel

Visit to Whitehaven premier inn. I stayed in an accessible room with floor level shower. The room was clean and there was a fan in the room. A member of the reception team kindly escorted my daughter to my room when she had arrived to drop off something for me. Rather than just giving her a room key so she could gain access to the building and my room, they checked that she was who she had said and that I was happy for her to have access to the building. I thought this was very good service and felt safe at the hotel. My daughter was impressed also. At a different location on a previous stay my daughter had been given a door key to my room after asking for it. No checks were made to make sure she was known to me and that I was happy for her to be allowed entry so for the staff at Whitehaven Premier Inn to be so vigilant whilst staying professional, polite and friendly, I was very impressed and made to feel safe during my stay.

I would like to wholeheartedly commend the excellence in customer service delivery, received upon my visit, in June. From the following personnel. Rebecca, Katy, and Cora. The aforementioned mentioned employees possess an excellent, professional, courteous, and above all extremely friendly manner. They went above and beyond expectations, and depicted a thoroughly courteous manner at all times. As a frequent business traveller, And a Premier inn business customer. I traverse the country, and continually experience excellence service from all your employees. The latter, is no exception. I strongly believe that customer values, are at the core of your business, as continually depicted, demonstrated by your wonderful staff. I therefore believe, in commending employees when absolutely merited. I trust therefore you will commend the afore mentioned. As they are a credit to your establishment. A business is built in the roots of its employees Thank you Gianluca Lombardellu

A great venue & location to end our annual group charity C2C ride. The price including the meal deal was fairly good & on par with B&B prices. The overall cleanliness of the room was pretty good although I did come across a bug in the bathroom. Already looking forward to next years stay.

Staff where really friendly and helpful, defo stay again

Rooms were acceptable and staff were friendly. The restraunt was appalling. Half the menu was unavailable and service was very slow. Breakfast offered little choice and food was not restocked as it ran out and most of it cooked breakfast was cold.