Ulverston hotel

I have stayed in hundreds of hotels over the past 25 years, but my stay at Premier Inn Ulverston this week was without question the worst experience I have ever had. I booked one night at 75 pounds which is already excessive for a Premier Inn. I was told the only rooms available were accessible rooms with wet room bathrooms. That is not ideal for a normal guest but apparently that was all that was left. The issues started before I even arrived. I received several promotional emails encouraging me to check in online so I followed the link to do so. The system repeatedly rejected my email and password, forcing me to reset my password five times before it worked. Their system also does not allow special characters in passwords which feels outdated and insecure. When I arrived, I still had to go through the full manual check in process again, giving ID, car registration and payment details. The desk was unattended and I waited about ten minutes for anyone to appear. My room, as expected, was an accessible wet room which was not what I wanted but I accepted it. There was no mobile signal anywhere in the hotel so I had to rely on Wi Fi. The free Wi Fi did not work at all and the five pound ultimate Wi Fi package would not accept my login details. The staff at reception did not know how to fix it, shrugged and said they did not know. They still took my five pounds and I eventually worked it out myself. Later, while sitting in the bar to do some work, I ordered food. At seven in the evening I was told they could try to squeeze me in at eight, even though I was already seated in the restaurant area with empty tables all around me. During that time other guests arrived, were seated immediately and served. At eight I ordered a simple meal of gammon, double egg and chips. It took forty minutes to arrive and when it did the eggs were completely white and uncooked properly. I took them back to the bar and asked for them to be replaced. In the meantime I discovered that the men’s toilets in the bar and restaurant area were out of order. Judging by the condition of the sign, they had been that way for weeks. The only toilet available was the disabled toilet, which was constantly in use. It was actually quicker to return to my own room than to wait for it to become free. After another thirty five minutes I received the replacement meal, over an hour after my original order. The eggs this time were properly cooked, but it felt like a small victory in a long list of problems. Finally, I tried to buy a bottle of water and a chocolate bar from the vending machine in the corridor. I paid for both, but only the water came out. When I reported this to the staff, they told me they did not control the machine and could not help. No apology, no refund, no solution. I had to pay again to get the chocolate. From start to finish, this stay was unacceptable. The staff were untrained, unsupervised and completely disengaged, and the hotel itself is in poor condition. For 75 pounds a night, you expect working Wi Fi, edible food, functioning toilets and staff who care, but none of these were delivered. This hotel is an embarrassment to the Premier Inn brand and I will never stay here again and I implore others to do the same, sleep in your car and go to the Mcdonalds nearby..it will be a nicer and cheaper experience by far.

I had an absolutely fabulous stay with my friend as a night of relaxation. I must give an honourable mention to Martyn one of the night staff he was absolutely brilliant, friendly and kind, he was also extremely helpful when we had trouble with our key card. Martyn could not have done more for us, thank you!

brilliant area. team of workers that go out their way to help . .fab room with a monument view, food excellent, quiet and clean... our 5 days were wonderful ,, thanks for the experience,,danny and carolyn room2 and 126,,,

The room was clean and the bed was very comfortable with good pillows. Shower pressure was good. Food from the grill was flavourless and not worth the price so i would recommend eating somewhere else when you stay. The TV also had no remote.

A very good Premier Inn. Clean, comfortable and parking on site. I received a warm welcome at this hotel and found it to be very clean and comfortable. Nothing was too much trouble for the staff. The restaurant has limited availability. You are aware of this in advance and have to book for both breakfast and dinner to guarantee space, walk-ups may not always be able to be accomodated. I dined elsewhere so cannot comment on the quality, but it was useful to know of the arrangements in advance. Room is also not automatically cleaned and you have to request this. Free parking, but you do have to enter your reg in a machine to avoid charges. Easy access to the South Lakes from here. Ideal.